Director - Technical Program Management

Who We Are

Ontic provides software that helps corporate and government security teams identify threats, assess risk, and respond faster to keep people and organizations safe. Its Connected Intelligence Platform unifies security operations and data into a centralized system of record, enabling organizations to conduct risk assessments, protect against workplace violence, and manage threats and incidents more efficiently. Fortune 500 companies and federal agencies rely on Ontic to support security programs such as executive protection, threat intelligence, and corporate investigations.

Learn more at ontic.co or follow us on LinkedIn.

Who You Are

We are seeking an experienced Technical Program Management Director (Contract-to-Hire) with a specialized focus on DevOps to lead and oversee our dedicated deployment initiatives across the United States.

The ideal candidate will bring a deep, hands-on understanding of DevOps infrastructure, strategic planning, implementation, and delivery models—particularly in large-scale environments. This individual will play a critical role in shaping and executing our DevOps strategy, driving operational excellence, and ensuring alignment between engineering, product, and customer success teams.

Success in this role requires exceptional technical, communication, analytical, and project management skills, along with the ability to operate effectively in a dynamic, client-focused environment. While initial responsibilities will center on specific client deployments, the scope will expand over time to include additional enterprise customers within this domain.

Key Responsibilities

• Build and lead a small team of Technical Program Managers (TPMs) to support dedicated deployments and ensure the smooth, reliable delivery of releases for client customers.

• Lead technical program management for the delivery and lifecycle management of releases into dedicated client or agency instances, particularly where isolation, specialized configurations, heightened compliance, or custom integrations are required.

• Oversee the strategy and execution of the dedicated deployments release process, managing cross-functional coordination, ensuring security, compliance, and operational standards are met, and delivering a seamless experience for enterprise and government clients.

• Collaborate with engineering, DevOps, product, and operations teams to ensure releases are high-quality, timely, and aligned with Ontic’s overall product and cloud SaaS roadmap.

• Develop a long-term playbook and roadmap for success to continuously improve delivery models, operational efficiency, and customer satisfaction across dedicated deployments.
  

Skills & Qualifications

• Strong technical background with a hands-on understanding of DevOps principles, infrastructure management, and deployment models in both multi-tenant and dedicated client environments.

• Proven ability to manage complex technical programs, balancing ongoing project execution with evolving scope and emerging technical challenges.

• Experience operationalizing deployment strategies, including developing playbooks, roadmaps, and scalable best practices for infrastructure, DevOps engagement, and release management.

• Expertise in ensuring security, compliance, and operational readiness, particularly in high-stakes client environments involving API integrations, data encryption, and infrastructure readiness. Familiarity with security practices (vulnerability scanning, application & infrastructure patching, incident response, encryption, BYOK, IAM)

• Demonstrated success in requirements gathering and discovery with potential clients to evaluate deployment suitability and design tailored implementation plans.

• Skilled in project management of technical initiatives, including risk assessment, mitigation planning, and contingency development for enterprise deployments.

• Proven ability to translate complex technical information into clear, actionable business terms for non-technical stakeholders, enabling faster and better-informed decision-making.

• Strong stakeholder management and communication skills, with experience coordinating across multiple teams (Sales, Engineering, DevOps, Client Success, and Account Management) to deliver on key milestones.

• Ability to reduce operational load on technical teams by owning program management, stakeholder communications, and alignment of technical execution with business priorities.
  

Preferred Experience

• 12+ years of experience in Technical Program Management, with at least 5 years leading complex DevOps or infrastructure-focused initiatives.

• Prior experience working in a SaaS, cloud infrastructure, or enterprise software environment.

• Strong familiarity with AWS, Azure, or GCP cloud environments and related DevOps tools (e.g., Kubernetes, Terraform, Jenkins, GitHub Actions, etc.).

• Experience managing dedicated deployments for enterprise or government clients, with a deep understanding of compliance and data protection requirements (e.g., FedRAMP, SOC 2, ISO 27001).

• Background in program governance, release management, and cross-functional leadership across distributed teams.

• Bachelor’s degree in Computer Science, Engineering, Information Systems, or a related technical field; advanced degree a plus.
  
  

Ideal Candidate Attributes

• Brings passion and energy to thrive in a fast-paced environment under cross-functional pressures.

• Demonstrates a deep commitment to operational excellence and delivering seamless, reliable software releases.

• Balances standardization and flexibility to meet diverse client-specific needs.

• Combines a strategic mindset with strong hands-on execution capabilities.

• Exhibits a collaborative leadership style that fosters trust and alignment across technical and business teams.

Ontic Benefits & Perks

Competitive Salary

Medical, Vision & Dental Benefits

401k

Stock Options

HSA Contribution

Learning Stipend

Flexible PTO Policy

Quarterly company ME (mental escape) days

Generous Parental Leave policy

Home Office Stipend

Mobile Phone Reimbursement

Home Internet Reimbursement for Remote Employees

Anniversary & Milestone Celebrations

Ontic is an equal-opportunity employer. We are committed to a work environment that celebrates diversity. We do not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors protected by applicable law.

All Ontic employees are expected to understand and adhere to all Ontic Security and Privacy related policies in order to protect Ontic data and our clients data.

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. At Ontic we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Ontic prioritizes the full inclusion of qualified individuals, providing necessary accommodations for those with disabilities to perform essential job functions. If you need assistance during the application or interview process or job tasks, please contact us at [email protected] or call (512) 572-7400