Sr Account Manager, Institutional Trust

About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Sr Account Manager, Institutional Trust

Northern Trust’s national practice serves foundations, endowments and other nonprofit institutional investors as either a dedicated investment advisor or as a fully outsourced chief investment officer (OCIO). We provide holistic solutions that combine sophisticated advisory expertise with a spectrum of value-added services.

We offer a holistic approach and unique insights to support a range of mission-driven organizations; Private Foundations, Community Foundations, Trade Associations, Cultural Institutions, Religious Organizations, Public Charities, Healthcare, Educational Institutions, Tribal Organizations, Private Foundation Administration, Qualified/Non-qualified Benefit Plans.

Role Expectations

1. Supports administration of institutional clients including managed and custody only agency and trust accounts.

2. Acts as a technical resource or expert for other account administrators on process or procedures for delivery of services.

3. Anticipates and identifies clients' needs for operational/system requests. Integrates knowledge of organization to service clients.

4. Obtains appropriate documentation and ensures systems information is up to date.

5. Receives service requests from clients and partners, executes daily client activity, oversees transaction processing, and handles inquiry resolution.

6. Coordinates with servicing team on execution of client activity, communicating with client and vendors when appropriate.

7. Ensures accurate new account set up and timely closing of accounts, when appropriate.

8. Identifies service efficiency enhancements, process improvements, and facilitates service delivery using creative and proactive measures.

9. Monitors trust operations and accounting activities to ensure all needed reports, documents, and case resolutions are handled in a timely manner.

Qualifications

• Knowledge of institutional trust operations and accounting systems usually acquired through related experience is necessary to administer complex master trust and custody accounts.

• General business and accounting knowledge, usually acquired through coursework, is required to oversee client transactions.

• Analytical, problem solving, and organizational skills are required to identify and resolve account issues.

• 4 – 8+ years’ experience in client servicing background, with 2-3 years’ experience in an institutional trust environment.

• A College or University degree is highly valued

In Office

This is an office-based position and for the effective performance of this role, the duties and responsibilities must be carried out onsite.

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Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.