Outcomes Program Associate BCVI Full-time Days

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better healthcare, no matter where you work within the Northwestern Medicine system. At Northwestern Medicine, we pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, we take care of our employees. Ready to join our quest for better?

The Outcomes Program Associate BCVI reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

Since the launch of the BCVI, we have achieved outstanding outcomes.  We want to remain a leader in the field through consistent oversight of our quality outcomes.  Our vision is to continue building and enhancing the outcomes management program within the BCVI to achieve and maintain the Best Patient Experience with optimal clinical outcomes and enhanced quality metrics.  The program will continue to ensure and promote operational excellence, quality outcomes, patient satisfaction, and communication to physicians and consumers. 

This Outcomes Program Associate BCVI will ensure and promote operational excellence, quality outcomes, patient satisfaction and physician communication. 

Responsibilities:

• In relation to the Outcomes Management program for the BCVI:
  • Conducts primary and secondary research analysis on assigned quality outcomes initiatives
  • Compiles data on utilization and benchmarks related to cardiovascular disease (as warranted) by working with NMH departments or other campus partners (i.e. NU, NMFF)
  • Conducts literature searches and maintains files on CV research, initiatives, and industry benchmarking
  • Keeps current with health care reform and policy impact on quality measurement/performance for cardiovascular disease
  • Assist in outcomes program development

• Works closely with the departments who are monitoring cardiovascular data such as (but not limited to):
  • Business Development (i.e. CaseMix, UHC, CompData)
  • Clinical Documentation
  • Clinical Quality (i.e. Leapfrog, “Get with the Guidelines”, other quality indicators)
  • Clinical Trials Unit (i.e., databases for the Society of Thoracic Surgeons (STS) and American College of Cardiology (ACC))
  • Emergency Department
  • Infection Control
  • Patient Care Services
  • Physician Practices (i.e. Centers for Medicare and Medicaid Services Physician Quality Reporting (PQRI))
  • Patient Services (i.e. Patient Satisfaction)
  • Surgical Services
  • Vascular Surgery (i.e. National Surgery Quality Improvement Program (NSQUIP), other vascular outcomes
• Assist Outcomes Manager to achieve BCVI global (as well as Center specific) goals:
  • Assists the BCVI outcomes manager in the development and implementation of BCVI outcomes program initiatives such as:
• • Performs analysis as warranted to monitor performance of BCVI’s cardiovascular outcomes
  • Compares preliminary evaluation and analysis of cardiovascular performance to industry benchmarking evaluations
  • Assists in updating outcomes reporting dashboard with both qualitative and quantitative analytical evaluations
  • Supports BCVI outcomes manager’s efforts to continuously enhance and improve approaches to monitoring internal and external quality reporting requirements
  • Supports BCVI outcomes manager efforts to ensure accuracy and integrity of outcomes data depicted on internal websites, such as NMH website, and NMH online marketing materials as well as external sites (i.e. Leapfrog, Consumer Reports/STS Public Reporting/Managed Care quality reporting)
  • Supports the development of processes to assist the BCVI leadership in improving outcomes/performance (as warranted)
    • Identify red flags and put together action plans as appropriate to address
    • When indicated, lead multi-disciplinary teams in process and outcome improvement initiatives (whether as a formal DMAIC project or informal improvement project)
    • Engage with clinical leads or lead efforts related to larger outcomes task forces such as TAVR and/or Transcatheter Valve programs at large and Heart Failure Readmissions.

• • Create and lead presentations on a quarterly basis to update BCVI and NMH leadership on outcomes performance across the service line
  • Provide recommendations for outcomes used towards marketing initiatives and put together materials/graphs/presentations for publications

Internal and External Education

• Supports BCVI outcomes managers efforts to educate NMH and our campus partners (i.e. NMFF, NU) as well as outside entities (i.e. Leapfrog)
  • Own process for updating various clinical teams at Quality Management committee meetings on CV outcome performance (i.e. Cath Lab QM, EP QM, CCU QM, DOM QM, Galter 10 QM, Vascular QM Conference and additional venues such as faculty meetings/conference for cardiac surgery)

Additional Responsibilities

• Assists BCVI outcomes manager in providing supporting materials for BCVI leadership presentations guided towards philanthropic efforts, marketing efforts and general BCVI program development
• Foster a positive environment through open, respectful communication patterns
• Adhoc projects as warranted
• Supports performance improvement initiatives in cardiovascular patient care processes provided by clinical staff in the hospital and at other NMHC programs on an ongoing basis.
• Monitor performance of initiatives and support quality improvements as applicable

Required:

• Two to four years of experience I healthcare, marketing, finance, or business development
• Bachelor’s degree in business, Finance, Accounting, or healthcare related field
• Knowledge of database and spreadsheet software programs and analytical applications.
• Strong analytic and financial skills
• Communication skill is required to coordinate projects

Preferred:

• Master’s Degree

Northwestern Medicine is an affirmative action/equal opportunity employer and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

If we offer you a job, we will perform a background check that includes a review of any criminal convictions. A conviction does not disqualify you from employment at Northwestern Medicine. We consider this on a case-by-case basis and follow all state and federal guidelines.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our Benefits section to learn more.