Customer Support Lead, JobRobotix
Skills
- Proven technical support troubleshooting and documentation skills
- Comfortable working in a fast-paced, small startup environment with ambiguity
- Basic understanding of MFA, OAuth, or SSO flows
- Familiarity with SQL and ability to run simple queries
- Experience using tools such as Postman, cURL, or PowerShell to debug API integrations
- Strong verbal and written communication and customer-facing skills
- Ability to create and maintain support documentation and run support performance metrics
Responsibilities
- Become a subject matter expert on all JobRobotix products and configurations
- Respond to and resolve customer support tickets via phone, email, and support platform
- Train customers on product usage and best practices during onboarding and ongoing support
- Provision new customer accounts and assist with account configuration and connections to 3rd-party software
- Diagnose and troubleshoot integration issues, run simple SQL queries, and analyze spreadsheets/reports
- Assist with user acceptance testing (UAT) and validate connections with third-party systems
- Escalate product bugs to Engineering and coordinate cross-functional follow-up
- Partner with Account Management and the General Manager to build self-service docs and track support metrics
Education
- Bachelor's degree preferred; equivalent professional experience accepted
- High school diploma or GED required as a minimum
- Relevant technical or product certifications are a plus (optional)
Benefits
- Competitive base salary with a variable compensation target (≈5% of base)
- Remote-first work environment
- Standard employer-provided benefits dependent on location (medical, dental, vision)
- Paid time off and company holidays (varies by location)
- Opportunities to work at a mission-driven company modernizing healthcare staffing
Average salary estimate
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