Professional Service Engineer Lead
Skills
- Strong operational knowledge of relational databases such as MySQL and Oracle; understanding of NoSQL/NewSQL is a plus.
- Proficiency with Linux/Unix administration and common tooling for monitoring and troubleshooting.
- Experience with database performance analysis, query optimization and capacity planning.
- Hands-on experience with data migration strategies and replication technologies.
- Excellent written and verbal communication for customer-facing engagements and cross-team collaboration.
Responsibilities
- Lead implementation and deployment of TiDB and database solutions at customer sites or remotely, including installation, configuration, and integrations.
- Perform performance tuning, capacity planning and troubleshooting to resolve production issues and performance bottlenecks.
- Plan and execute data migrations and replication strategies from MySQL/Oracle and other databases to TiDB.
- Provide ongoing technical support and incident response; escalate and coordinate with Support, R&D, Pre-Sales, and TAM teams for complex issues.
- Engage directly with customers to gather requirements, design solutions, and provide best-practice architectural guidance.
- Create and maintain documentation: installation guides, runbooks, troubleshooting procedures and internal knowledge articles.
Education
- Bachelor's degree or higher in Computer Science, Engineering or related field from an accredited institution.
Benefits
- Competitive salary and equity opportunities
- Medical, dental and vision benefits
- Flexible / remote-first work and PTO
- 401(k) or equivalent retirement plan where applicable
- Professional development and conference support
- Inclusive and diverse culture with equal-opportunity policies
Average salary estimate
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