Onsite Implementation Specialist - Practice + (Remote - US)

Why join Nextech?

We are a leader in specialty healthcare technology solutions.

We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits.

If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you.

We are an equal opportunity employer with a commitment to diversity.  All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact [email protected].

Job Summary

The Implementation Specialist plays a key role in conducting implementation activities and executing Nextech’s standard implementation methodology across its suite of solutions. Onsite super-user training, go-live support and post-go-live optimization. This role requires issue investigation, creative problem-solving and training clients, as well as internal staff, as needed.

All activities must be in compliance with Equal Employment Opportunity laws, HIPAA, ERISA and other regulations, as appropriate.

• Client Training:
• Conduct client training in preparation for Go-Live events, following Nextech’s standard implementation methodology.
• Complete practice assessments and workflow analysis guided by industry best practices.
• Instruct clinical and non-clinical staff on the proper use of software applications.
• Train staff in individual and group settings, employing diverse teaching strategies to maximize effectiveness.
• Complete administrative tasks to update customers, Project Managers and Department Managers on implementation progress.
• Perform additional responsibilities as assigned based on business needs.
• Issue Resolution and Optimization:
• Investigate and resolve client issues during implementation and go-live.
• Identify opportunities for workflow improvement and optimization post-go-live.
• Collaboration:
• Partner with internal teams to ensure successful implementation and alignment with client needs.
• Communicate effectively with clients and team members to ensure alignment and satisfaction.

• Bachelor’s degree in a related field.
• 3-5 years of experience in the Healthcare IT industry, specifically software implementation.
• Proven ability to build strong relationships and influence behavior.
• Excellent verbal and written communication skills.
• Strong interpersonal, time management, and organizational abilities.
• Demonstrated creative problem-solving skills.

• Knowledge of or experience in one of Nextech’s core medical specialties.
• Familiarity with medical clinic workflows.
• Understanding of HIPAA and PHI regulations.
• Background in insurance billing.

• Work Environment:
• Work occurs at customer locations, typically well-lit and air-conditioned offices, with moderate noise levels. Activities include standing for extended periods while training and supporting practices, as well as walking and interacting with personnel.
• Physical and Mental Requirements:
• Periods of stress may occur due to project deadlines or travel demands.
• Activities require a balance of sitting, standing, and walking depending on whether tasks are office- or customer-related.
• Travel:
• Up to 100% long-distance or air travel may be required.
• Travel to and from customer locations.

• Generous annual bonus opportunity
• 401(k) with Employer Match
• Flexible Time Off: take time off when you need it without worrying about available hours
• 10 paid holidays + 1 floating holiday
• Volunteer Time Off
• Insurance: Choice of Medical, Dental, and Vision plans
• Health Savings Account with employer match
• Flexible Spending Account
• 100% Company-Paid Parental leave
• 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance
• Wellness Program including discounts on medical premiums
• Employee Assistance Program with free counseling sessions available
• Corporate Discounts on Retail, Travel, and Entertainment
• Pet Insurance options