Support Specialist, Partner Care (Interface)

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

At Sports Next, we make playing sports better through innovative technology and immersive experiences for athletes, coaches, players and fans. We equip more than 30MM players, coaches, athletes, sports administrators and fans in 40 countries with dozens of sports solution products, including SportsEngine, the largest youth sports club, league and team management platform; GolfNow, the leading online tee time marketplace and provider of golf course operations technology; GolfPass the ultimate golf membership that connects golfers to exclusive content, tee time credits, and coaching, tips, and more.

At Sports Next we’re fueled by our mission to innovate, create larger-than-life events and connect with sports fans through technology that provides the ultimate in immersive experiences.  

Come join us as we work together as one team to innovate and deliver what’s Next.  

We are looking to fill a Support Specialist position on our Partner Care Support team. Our Team is responsible for consulting on all matters regarding our technology solutions which Partner Golf Courses use to successfully run their businesses. This role will provide helpdesk support for internal and external users. Works with various technology vendors, golf course IT staff, and our sales team to reduce overall down time and expedite the completion of various technology related requests.

Job Duties

• Provide a precise and timely resolution for requests submitted by our internal teams and external clients
• Assist in providing day-to-day Level 2 support for all aspects of the services related to remote tee sheet interfaces, core website issue resolution, new course additions, and general system troubleshooting.
• Ensure that all aspects of the service are documented, and that existing documentation is kept up to date
• Proactively look for preventative initiative to reduce total support and monitoring needs
• Respond quickly to any support issue and or outage related to our support queue
• Keep up-to-date knowledge of GolfNow.com/TeeOff.com, our internal inventory management system, our admin system and interface architectures
• Detail-oriented with a passion for problem solving and customer service
• Maintains positive working relationships with sales team, operations staff, tee sheet vendors, and internal technology staff
• Provide user acceptance testing of new website related products and services

Basic Qualifications

• Tech-savvy with a working knowledge of MS Windows & Office, and an introductory or above understanding of networking, TCP/IP and LAN functionalities.
• Ability to rapidly learn our software and demonstrate competence with new technologies and software applications.
• High energy and engaging personality with patience for all levels of technology users required
• Advanced problem-solving and analytical skills
• Experience may include any of the following:
  • Technical background in a help desk environment that required customer service skills
  • Education or degree in any of the following areas: Information Technology (IT), Computer Science, Networking, Database Management, System Administration, Web Design/Development, CyberSecurity, Software Development, or other relevant technical areas
  • Technical Certifications - CompTia, A+, Network+, Google IT Support Professional, etc

Desired Qualifications

• College degree in Computer Science, Information Technology, or a related field, or equivalent work experience.
• IT certifications desired: A+, Network+, MTA or higher.
• Experience with API Testing tools: Postman, Elastic, Wireshark
• Prior experience with NBC Sports Next, GolfNow, or EZLinks software
• Administration, management, or support of point-of-sale software in a retail or F&B environment, and/or online reservation systems
• Familiarity with SalesForce
• Knowledge of golf preferred, with previous experience in golf and technology products

Additional Job Requirements

• Willingness to work as early/open and late/close shifts, including weekends, and overtime
• Hybrid: This position has been designated as hybrid, generally contributing from the Orlando office, a minimum of three days per week.

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].

Although you'll be hired as an NBCU employee, your employment and the responsibilities associated with this job likely will transition to Versant in the future. By joining at this pivotal time, you'll be a part of this exciting company as it takes shape.