Engineer 1, Digital Systems & Reliability

NBCUniversal is one of the world's leading media and entertainment companies. We create world-class content, which we distribute across our portfolio of film, television, and streaming, and bring to life through our theme parks and consumer experiences. We own and operate leading entertainment and news brands, including NBC, NBC News, MSNBC, CNBC, NBC Sports, Telemundo, NBC Local Stations, Bravo, USA Network, and Peacock, our premium ad-supported streaming service. We produce and distribute premier filmed entertainment and programming through Universal Filmed Entertainment Group and Universal Studio Group, and have world-renowned theme parks and attractions through Universal Destinations & Experiences. NBCUniversal is a subsidiary of Comcast Corporation.

Our impact is rooted in improving the communities where our employees, customers, and audiences live and work. We have a rich tradition of giving back and ensuring our employees have the opportunity to serve their communities. We champion an inclusive culture and strive to attract and develop a talented workforce to create and deliver a wide range of content reflecting our world.

Comcast NBCUniversal has announced its intent to create a new publicly traded company ('Versant') comprised of most of NBCUniversal's cable television networks, including USA Network, CNBC, MSNBC, Oxygen, E!, SYFY and Golf Channel along with complementary digital assets Fandango, Rotten Tomatoes, GolfNow, GolfPass, and SportsEngine. The well-capitalized company will have significant scale as a pure-play set of assets anchored by leading news, sports and entertainment content. The spin-off is expected to be completed during 2025.

Our Media Group portfolio is a powerhouse collection of consumer-first brands, supported by media industry leaders, Comcast, NBCUniversal and Sky. When you join our team, you’ll work across our dynamic portfolio including Peacock, powering streaming across more than 70 countries globally. And the evolution doesn’t stop there. With unequalled scale, our teams make the most out of every opportunity to collaborate and learn from one another. We’re always looking for ways to innovate faster, accelerate our growth and consistently offer the very best in consumer experience. But most of all, we’re backed by a culture of respect. We embrace authenticity and inspire people to thrive.

An entry level engineer will join a team that will provide engineering and service support for Peacock, NBCUniversal’s new, innovative streaming service and other Media Group Properties.  This role will facilitate support efforts to ensure the maximum reliability for all Peacock operations, including live event production.  Using knowledge and experience as a problem solver, they will bridge the gap between traditional broadcast engineering and Media Group Functions. 

Primary Responsibilities

• Responsible for the configuration, maintenance, and issue resolution of all transmission, monitoring, and communication systems related to Peacock operations, including live event productions
• Ensure the engineering plans, maintenance, and other activities related to engineered systems result in a safe and reliable transmission operation. This is inclusive of transmission paths, switching stations, encoding and decoding, timing, routing, and scheduling systems
• Liaison with engineers, operators, and leadership to facilitate support of cross-disciplinary operations and engineered systems
• Interface with Telecommunications carriers and vendors to identify, escalate and resolve issues, commit maintenance windows, as well as improve on overall performance
• Integral to the development of standard operation procedures associated with technical operations to improve human/machine interface reliability. This includes, but is not limited to, audio/video and communications systems, the QC process for live events, outgoing transmission activity, and in-depth streaming monitoring

Minimum two (2) years’ experience in systems engineering design, configuration, and maintenance

• Understanding of IP networking
• Experience with OTT Monitoring and tools like Witbe, TAG, TouchStream and more.
• Intermediate skills in IT and related hardware trouble shooting
• Understanding of Basic Streaming Video Workflows- HLS, DASH, and related
• Proficiency in MS Office, Visio (or similar)
• Ability to prepare and deliver written and oral communications of complex matters

Eligibility Requirements

• Interested candidates must submit a resume/CV through www.nbcunicareers.com to be considered
• Must be able to work nights (Overnight), overtime, and on weekends with short notice
• Must be willing to work in Stamford, CT
• Must have unrestricted work authorization to work in the United States
• Must be 18 years or older

Desired Characteristics

• Familiarity with baseband video protocols (HD-SDI, 2110 and 2022-6/7), 4K/HDR a plus
• Excellent interpersonal skills, strong technical writing skills, and the ability to work under the pressures of a live television environment
• Proven track-record of issue resolution and troubleshooting technical systems
• Previous experience in data center operations, Master Control, Broadcast & Digital telecommunications, energy generation plant, or similar critical systems support roles
• Good project management skills
• Bachelor’s degree in engineering, computer science, Broadcasting, mathematics or similar, or equivalent experience
• CCNA certification is a plus
• CompTIA certification is a plus

As part of our selection process, external candidates may be required to attend an in-person interview with an NBCUniversal employee at one of our locations prior to a hiring decision. NBCUniversal's policy is to provide equal employment opportunities to all applicants and employees without regard to race, color, religion, creed, gender, gender identity or expression, age, national origin or ancestry, citizenship, disability, sexual orientation, marital status, pregnancy, veteran status, membership in the uniformed services, genetic information, or any other basis protected by applicable law.

If you are a qualified individual with a disability or a disabled veteran and require support throughout the application and/or recruitment process as a result of your disability, you have the right to request a reasonable accommodation. You can submit your request to [email protected].