Managing Director of Site Operations

POSITION TITLE:        Managing Director of Site Operations

REPORTS TO:              President & CEO

LOCATION:                 Los Angeles & Ventura Co.

CLASSIFICATION:     Exempt

PERTINENT INFORMATION:

• The position to be filled as soon as possible

Position Summary

Reporting directly to the CEO, the Managing Director, provides executive leadership and operational oversight for NHF’s regional recuperative care sites (Pico, Glendale, Ventura, and Arleta), as well as future expansion sites identified by the CEO. The Managing Director is responsible for the supervision and management of daily oversight of all recuperative care locations as well as the development of the Senior Directors and Directors of Recuperative Care.

This role requires a forward-thinking, strategic leader who can align big-picture vision with operational excellence, ensuring that NHF continues to deliver high-quality recuperative care services while meeting organizational growth and compliance goals.

Responsibilities and Initiatives

Operations

• Establishes, implements, and communicates the strategic direction of the organization’s operations division.
• Collaborates with executive leadership to develop and meet organizational goals while contributing expertise and guidance on operations projects and systems within the values of NHF.
• Collaborates with other departments to carry out the organization’s goals and objectives.
• Identifies, recommends, and implements new processes, technologies, and systems to improve and streamline organizational processes and use of resources and materials at our recuperative care facilities.
• Ensures that operational decisions and project plans such as those for staffing, development, organization, material efficiency, hardware acquisitions, and facilities are in line with the organization's business plan, vision, and mission.
• Establishes, communicates, and implements operations-related policies, practices, standards, and security measures to ensure effective and consistent support across all recuperative care facilities.
• Reviews and approves cost-control reports, cost estimates, and staffing requirements for projects.
• Establishes and administers the department’s budget in collaboration with CEO.
• Supervise compliance with grant Audits as needed.
• Presents periodic performance reports and metrics to the chief executive officer and other leadership.

• Understanding of harm reduction and trauma-informed care principles.
• Emergency response procedures and protocols.
• Coordination with healthcare providers, case managers, and discharge planners. Attend case conferences and respond to guest grievances and hospital partners as needed.
• Identifies and evaluates new vendors to help reduce operational costs while maintaining service quality. Monitors performance of current vendors and makes necessary changes to ensure cost-effectiveness and service standards.
• Ensures consistent quality of services and operations across all four recuperative care locations through regular site visits, performance assessments, and standardization of best practices.
• Knowledge of substance abuse and mental health considerations.
• Ability to visit multiple sites and work in various facility conditions.
• Availability for on-call responsibilities or emergency situations.
• Reviews and approves invoices and purchase orders within SAP Concur to ensure accuracy, compliance with budgetary constraints, and adherence to organizational budgets.
• Maintains knowledge of emerging technologies and trends in operations management and homeless services.
• Identifies training needs and ensures proper training is developed and implemented.
• Act as back up for all sites in the event of absence of any site leaders.
• Performs other related duties as assigned.
• Always follow NHF policies and procedures.

Supervisory

• Interview and train management level staff (Senior Directors, Directors and Managers) at all Recuperative Care sites.
• Oversees the daily workflow of the department, developing, implementing, and training all staff in changes.
• Possesses strong ability to hold others accountable for work errors, performance, and behavioral challenges.
• Provides constructive and timely performance evaluations for managers and directors at their Recuperative Care sites. Assisting all site leaders in performing periodic performance evaluations as needed for all Recuperative Care staff.
• Assist in the discipline and termination of employees in accordance with NHF policy and the People and Culture Department.

Community Relations

• Represent National Health Foundation at a community level by attending any Neighborhood Council meetings and act as a voice for National Health Foundation and our staff, addressing any concerns that may be brought up.
• Build, cultivate and foster relationships with Community Stakeholders, inviting them into our facilities (as approved by CEO) and educating them on our mission and vision.

Compliance

• Ensure that National Health Foundation Recuperative Care policy and procedures are closely aligned with the National Healthcare for the Homeless Council and the National Institute for Medical Respite Care. Develop, implement, and train facilities on processes and procures to meet those goals as needed.
• Continue to monitor all contractual obligations National Health Foundation has with our partners, ensuring that we meet our goals. Develop, implement, and train facilities on processes and procures to meet those goals as needed.

• Required Master’s degree in Business Administration, Human Services, Healthcare Management, Public Administration, or other industry-related fields required.
• At least 15 years of field-related experience in human services.
• Strong operations experience required.
• 5+ years in Upper Management required.
• Experience in homelessness services a plus.
• Ability to build and sustain strong cohesive teams is a must.

Physical Requirements

The duties described will require frequent standing and walking, as well as extended sitting. The employee will frequently bend/stoop, squat, reach above the shoulders, twist, and turn, kneel, and push/pull. The employee will frequently be required to lift/pull/push/move up to 50 pounds. Must utilize conversational speech for effective verbal communication. Noise level is high in some client care areas. Must be able to hear equipment alarms, overhead pages, and direct verbal communication.

PROGRAMS

National Health Foundation is addressing the social determinants of health using several research-proven strategies. We are targeting Food Access, with an emphasis on increasing the availability of health and fresh foods in under-resourced communities, Housing, with a focus on providing shelter and care for individuals who have been released from the hospital, the Built Environment, prioritizing the removal of the barriers to health in the Historic South Los Angeles community, and Education, with a focus on risk prevention and support for pregnant and parenting teens to complete their education. For further details on the programs, please visit our site at: http://nationalhealthfoundation.org.