Under supervision of the Accounts Receivable Manager, responsible for performing a variety of accounting tasks requiring accurate & efficient resolution of issues; interacts with outside customers and other departments relative to specific assigned accounts.

Responsibilities

• Processes and verifies applications for credit.

• Identifies payment discrepancies and initiates collections or dispute resolution process; performs follow up procedures as needed.

• Assists with in-depth customer payment analysis to properly record actions required to resolve disputed items.

• Support collections and deductions processes for large strategic customers, ensuring timely resolution of outstanding invoices and minimizing financial discrepancies.

• Assists other associates in their collection and/or reconciliation efforts for certain accounts

• Proactively solicits payment on overdue account according to payment terms within department’s guidelines and key performance indicators (KPIs)

• Responsible for maintaining and documenting all records and interactions of delinquent accounts, incomplete files, and credit risks. Maintains contact with internal and external customers in order to address all credit and collection issues.

• Maintains a permanent record of each call made to the customer documenting specific details of the conversation as well as the amount and date of expected payments.

• Monitors customer payments.

• Initiates customer credit refunds when appropriate.

• Performs related duties as assigned.

Education and Work Experience

Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a two year associate's degree program, technical vocational training or equivalent combination of experience and education. Normally requires a minimum of one (1) year of directly related experience

Skills and Knowledge

• Demonstrated ability to resolve issues quickly and escalate appropriately in a fast paced environment.

• Demonstrated ability to communicate effectively both orally and in writing

• Knowledge of general accounting principles

• Strong interpersonal skills

• Strong problem solving skills

• Strong organizational skills; attention to detail

• Knowledge of Microsoft programs; extensive knowledge of Excel. Experience with SAP or EDI a plus.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members’ ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https://www.virtualfairhub.com/cencora

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company’s continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com. We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

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