Customer Service Representative
Mom's Meals, the leading national provider of refrigerated home-delivered meals in the healthcare market, is in hyper-growth mode. The Customer Service Representative serves as the front line to our customers placing meal orders. This position is responsible for providing excellent customer service to our clients while efficiently and accurately submitting their order. We are a mission driven company that invites you to be a part of our family.
The starting wage is $17.00/hour with weekly pay, PTO, and benefits available after 30 days of employment.
Work hours are Monday-Friday, 9:00am-6:00pm with the potential for overtime starting at 7:00am.
- Handle inbound and outbound customer service calls with our clients placing their meal order
- Address questions, and provide exceptional customer service
- Input order information into the appropriate client order screen
- Document all conversations with client into client information database
- Ensure all assigned clients are contacted and have an order on file
- Contact case managers via telephone, email, and/or fax when a special situation arises regarding one of their clients
- Work quickly and efficiently without making the client feel rushed
- High school degree or GED
- 1 year of previous customer service experience
- Previous knowledge and experience using the Microsoft Office suite (Word/Excel/Outlook)
- Clear oral communication skills
- Ability to deescalate situations and quickly resolve customer complaints
- Prior experience adhering to company policies and showing core values
- 1 year of previous call center experience
- Previous experience with auto dialer, multi-line phone system, and/or Customer Relationship Management (CRM) systems
- Previous experience working with HIPAA policies and procedures
- Bilingual (English/Spanish)
- Repetitive motions that include the wrists, hands and/or fingers
- Sedentary work that primarily involves sitting, remaining in a stationary position for prolonged periods
- Visual perception to perform job including peripheral vision, depth perception, and the ability to adjust focus
- Free Breakfast & Lunch
- Casual Dress Code
- Tiered growth path for promotion starting Day 1
- Eligible for Referral Bonuses starting Day 1
- Weekly paychecks
- PTO, 401k, & a Full benefits package
Company Overview
Mom’s Meals is a home-delivered meal service providing fully prepared, refrigerated meal solutions direct to homes nationwide for over 25 years. We provide seniors, patients recovering post-discharge and those managing a chronic condition with tailored nutrition solutions to manage their specific needs. If you are passionate about the well-being of others and have a strong sense of community, Mom’s Meals could be the place for you! We are a family operated business looking for fun, compassionate, and friendly people who want to make a difference in the lives of others.
EEO
Mom’s Meals complies with all applicable federal and state non-discrimination laws. All qualified applicants shall receive consideration for employment without regards to race, religion, national origin, ancestry, color, gender, age, disability, sexual orientation or military status.
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
All Pets Veterinary Hospital is seeking a compassionate Client Experience Specialist to provide front-desk reception, triage, and client support during evening shifts at its AAHA-accredited Nashua clinic.
Front Desk/Reception role supporting a busy speech practice in Nassau County, handling scheduling, patient intake, phone coverage and front-office operations.
MV Transportation is hiring a detail-oriented Reservationist to schedule paratransit trips, manage passenger records, and provide excellent phone-based customer service.
Lead the strategy and operations for scaled customer adoption at Sprout Social, building automated lifecycle programs and measurable frameworks to drive retention and revenue growth.
Provide accurate cashiering, clear communication, and excellent customer service at Cooper Auto Group's service department.
Lead SharkNinja’s self-service, conversational AI, and automation strategy to increase containment, speed resolution, and empower agents with AI-driven tools.
Taylor & Francis is hiring a Customer Service Representative in Boca Raton to manage customer inquiries and order/invoice workflows across phone, email, chat and CRM systems in a hybrid role.
BMW of Denver Downtown is looking for a customer-focused Receptionist to run front-desk operations, manage multi-line phone traffic, and provide a polished first impression for guests.
Support a rapidly growing beauty brand as a Seasonal Customer Experience Agent handling high-volume email, chat, and phone inquiries to resolve orders, returns, and product issues.
Lead front-end operations at a hometown IGA store, coaching hosts, managing training and hiring, and ensuring strong guest service and cash control.
Provide front-desk patient coordination and scheduling support for Stanford Health Care's Hematology outpatient clinic, ensuring smooth clinic operations and a high-quality patient experience.
Guidehealth is seeking a tech-savvy, empathetic Customer Service Guide to provide multi-channel support for members and providers, resolving claims, eligibility, and coverage inquiries in a fully remote role.
Front-desk role supporting Western Dental / Brident Dental's Santa Clara clinic, seeking a bilingual English-Spanish receptionist to manage patient interactions, scheduling, and office operations.
Our employees are more like family, working together to reach one common goal - to help feed and nourish the clients we serve. Without each and every person doing their job, our clients wouldn't eat. We treat each customer with care and compassion...
3 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
