Technical Support Specialist
Why Mintlify?
We're on a mission to empower builders.
Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 10,000+ companies, including Anthropic, Cursor, PayPal, Coinbase, X, and over 20% of the last YC batch.
Small team, huge impact: We’re only 28 people today, backed by $22 million in funding, each new hire shapes the company’s trajectory.
Culture of slope over y-intercept: We value learning velocity, grit, and unapologetically unique personalities.
We grew in value faster than headcount and we’re looking to align the two quickly.
About our Support Agent role:
We’re looking for a technically skilled support agent to help deliver high-quality, responsive support. This is a high agency, high-impact role where you'll troubleshoot complex issues and ensure our users get the help they need.
Key Responsibilities:
Respond to product and technical questions through our support platform (Plain)
Debug issues by inspecting customer setups, including GitHub repositories, MDX files, and internal deployment tools (Retool)
Resolve the majority of support inquiries independently, escalating only when necessary
Collaborate with our support lead to evolve processes and ensure consistency
Help improve internal support tooling and workflows as we scale
Support Agent requirements:
Proven experience in technical support at a software or developer tools company
Comfortable using Git, GitHub, Retool, MDX/Markdown, and IDEs
Ability to read and understand code, troubleshoot bugs, and identify root causes
Strong written communication skills with a friendly, professional tone
Comfort using AI agents and improving training data for them
Nice to have:
Familiarity with OpenAPI specs
Past experience supporting APIs or documentation tools
Background working in fast-paced startups
Company Benefits:
Competitive compensation and equity | Free Waymos
20 days paid time off every year | Health, dental, vision
401k or RRSP | Free lunch and dinners
$420/mo. wellness stipend | Annual team offsite
Average salary estimate
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