Lead UX Researcher, Growth

Hinge is the dating app designed to be deleted

In today's digital world, finding genuine relationships is tougher than ever. At Hinge, we’re on a mission to inspire intimate connection to create a less lonely world. We’re obsessed with understanding our users’ behaviors to help them find love, and our success is defined by one simple metric– setting up great dates. With millions of users across the globe, we’ve become the most trusted way to find a relationship, for all.

About the role

Hinge is hiring a Lead UX Researcher to improve user experiences on Hinge around the globe and champion inclusive, data-driven innovation across our product groups. In this role, you’ll explore how daters around the world find and form meaningful connections—both by driving growth through new markets and audiences, and by ensuring our platform enables fair, equitable, and accessible experiences for everyone. You’ll lead mixed-methods research that combines qualitative and quantitative insights to guide product development and ensure our app is a trusted way to find a relationship, for all. 

• Lead research strategy: Build and drive the research roadmap for Growth product teams, ensuring that research informs product decision making and drives product strategy.
• Develop and execute end-to-end research: Conduct end-to-end research using appropriate methods that range from strategic to iterative and evaluative to help the team achieve goals. 
• Growth experience: including research into international expansion, monetization and/or merchandising. 
• Building inclusive products: Experience thinking through different audiences’ needs, pain points and behaviors, including working with accessibility needs in mind. 
• Being a strategic cross-functional partner: Work in close collaboration with other researchers and  cross-functional partners (i.e., product managers, designers, data scientists, customer experience, marketing and brand strategy) to identify key research questions and prioritize projects in the short and long term.
• Deliver high-impact insights at velocity: Generate actionable insights that help teams make decisions and build momentum towards our mission.
• Champion culture and clarity: Model honest, empathetic communication and help cross-functional partners navigate ambiguity with confidence and care.

• 6+ years of user research experience, including 2-3 years of experience in a consumer-facing product research role.
• Experience with international research in non-US markets
• Experience working on monetization, subscriptions or new revenue streams or zero-to-one products.
• Possess strong quantitative (e.g., survey, experimental) skills and expertise with developing frameworks for model measurement.)
• Strong communicator, committed to telling clear and compelling stories with data.
• Proficient in data manipulation, analysis, and dashboard creation with R, Python, SPSS, and/or Looker (or similar statistical software.) 
• Proactive at building and sustaining trusting, successful relationships with cross-functional partners (e.g. data science, customer experience, product management, design, engineering, and marketing.)
• Eager to learn from, collaborate with, and mentor other researchers.
• Passion for inclusive and accessible design and strategy
• Champions team culture in authentic, courageous, and empathic ways.

As a member of our team, you’ll enjoy:

401(k) Matching: We match 100% of the first 10% of pre-tax 401(k) contributions you make, up to a maximum of $10,000 per year.

Professional Growth: Get an annual Learning & Development stipend once you’ve been with us for three months. You also get free access to Udemy, an online learning and teaching marketplace with over 6000 courses, starting your first day.

Parental Leave & Planning: When you become a new parent, you’re eligible for 100% paid parental leave (20 paid weeks for both birth and non-birth parents.)

Fertility Support: You’ll get easy access to fertility care through Carrot, from basic treatments to fertility preservation. We also provide a stipend towards fertility preservation. You and your spouse/domestic partner are both eligible.

Date Stipend: All Hinge employees receive a $100 monthly stipend for epic dates– Romantic or otherwise. Hinge Premium is also free for employees and their loved ones.

ERGs: We have eight Employee Resource Groups (ERGs)—Asian, Unapologetic, Disability, LGBTQIA+, Raices, Women/Nonbinary, Parents —that hold regular meetings, host events, and provide dedicated support to the organization & its community.

At Hinge, our core values are…

Authenticity: We share, never hide, our words, actions and intentions.

Courage: We embrace lofty goals and tough challenges.

Empathy: We deeply consider the perspective of others.

Diversity inspires innovation

Hinge is an equal-opportunity employer. We value diversity at our company and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We believe success is created by a diverse workforce of individuals with different ideas, strengths, interests, and cultural backgrounds.

If you require reasonable accommodation to complete a job application, pre-employment testing, or a job interview or to otherwise participate in the hiring process, please let your Talent Acquisition partner know.

#Hinge