Customer Operations Specialist - Bastrop, Texas
Position Summary
The Customer Operations Specialist will be the primary point of contact for Mancomm’s customers and community members, ensuring seamless onboarding, precise order management, and prompt resolution of inquiries. In this role, you will work closely with our sales and marketing teams to create an outstanding customer experience at every touchpoint.
You’ll use AI-powered tools, chat systems, phone calls, and automation to deliver fast, accurate, and helpful support to both customers and prospects. Every interaction will be an opportunity to create value, while your skills in communication and problem-solving will help drive continuous improvement in our processes and service.
Key Responsibilities
- Demonstrate an outstanding ability to work independently, while following up consistently to ensure customer needs are met.
- Serve as the first point of contact for customers — responding by phone, email, and chat with patience, clarity, and care, while leveraging AI and automation to improve speed and accuracy.
- Build strong relationships with customers, motivating them and identifying opportunities to expand their use of Mancomm’s solutions.
- Troubleshoot and resolve issues with empathy, turning challenges into positive experiences and applying AI tools where they add value.
- Support customer orders and requests, guiding them through smooth digital workflows and established CRM pipelines.
- Welcome and qualify inbound leads from marketing outreach and chatbots, listening closely and connecting them to the right next step.
- Collaborate with internal teams to refine processes so that AI and automation enhance, not replace, the human connection.
- Maintain clear, accurate records of customer interactions to support continuity and growth.
- Identify patterns in customer needs and share feedback that drives improvements in both customer experience and AI/chat support.
- Stay adaptable in a fast-paced environment, balancing multiple priorities while keeping people at the center of every process.
Qualifications
- Proficiency with Zoho CRM or similar customer management systems, including record-keeping, workflow and pipeline management.
- 2+ years of experience in customer service, order processing, or operations.
- Strong familiarity with chat platforms, AI assistants, or phone calls and digital support tools.
- Exceptional attention to detail and organizational skills, with a proven ability to manage multiple priorities.
- Comfortable using customer management systems, AI agents, and communication platforms in day-to-day work.
- Calm under pressure and committed to delivering an outstanding customer experience.
- Excellent verbal and written communication skills.
- Bonus: Experience in regulatory/compliance-related industries, SaaS, and/or fluency in Spanish.
- Health, dental, and vision insurance
- Health savings account
- 401(K) retirement plan with company match
- Paid time off (PTO)
- Holiday Pay
Average salary estimate
If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.
Carenet Health is hiring a remote Radiology Scheduler to manage imaging appointment scheduling and patient communications while maintaining accurate documentation and quality compliance.
Provide standout guest service as a Concierge at Cloudveil Hotel, representing Crystal Creek Capital and the Marriott brand while managing reservations, guest communications, and local activity bookings.
Prime Healthcare St. Francis Hospital is hiring a Per-Diem Guest Relations representative to deliver courteous front-desk, administrative and visitor support for the Security Department during evening and alternate weekend shifts.
VCA Desert Animal Hospital is hiring a personable Client Service Representative to handle front-desk operations, client communications, scheduling, payments, and basic pet-care guidance.
Provide high-volume, SLA-driven technical support for Sully.ai’s healthcare customer, triaging issues in Google Cloud/Firebase and delivering clear, HIPAA-aligned communications.
Carenet Health is hiring a remote Certified Pharmacy Technician to manage prescription refill processing, ensure Medicare/HIPAA compliance, and provide excellent patient support.
Qualfon is hiring an onsite Credit Card Customer Service Representative to support members with account, payment and fraud-related inquiries at its Highland Park headquarters.
Blue Print Out is hiring a Customer Service Officer in New Orleans to manage client inquiries, resolve complaints, and uphold the company’s customer-first standards.
Provide front-line parking deck support and customer assistance for Penn State Transportation Services, managing access, payments, incident investigations, and guest communications.
Patient Care Coordinator for Coram/CVS Health supporting new infusion patients through insurance verification, referral processing and patient education in a remote, full-time role.
Lead and scale a 20+ person remote customer experience team for a purpose-driven beauty brand focused on high-performance, vegan products and measurable social impact.
CSL Behring is seeking a detail-oriented Customer Service Representative in King of Prussia to manage order-to-cash activities, resolve customer issues, and support inventory and shipment coordination for the US business.
Giving Home Health Care seeks an organized, customer-focused Front Desk Receptionist in Albuquerque to manage reception, communications, and general office support for a growing home health provider.
MANCOMM, a safety and compliance publisher, provides business and industry with state-of-the-art regulatory products, training tools and resources. Our books and CDs of regulations are made with RegLogic®, a unique graphical approach which take...
1 jobs
🔮
Hi, I'm Risa! Your AI Career Copilot
you, just ask me below!
