Communications Director (Remote, United States)

APPLICATION DEADLINE: Thursday, September 11th at 5:00pm central time, we encourage you to apply soon if interested as we may remove the role prior to the application deadline based on the applicant volume. We know this is a tough labor market and we do not want to contribute to making it more challenging by keeping you waiting for an update.

Who we are:

M-Files is redefining how work gets done. Our AI-native document management system offers purpose-built business use cases, spanning universal and industry-specific workflows, to enable secure collaboration, automate processes, and ensure governance.

Unlike traditional systems, M-Files organizes content around the context of your business, connecting documents to related people, projects, and transactions. With our unique metadata-driven architecture, organizations can model content in line with their business processes, unify information across silos, and apply AI at scale. The result is greater productivity, reduced risk, and smarter, faster decisions for over 6,000 customers in 100+ countries.

At M-Files, our Guiding Principles are the DNA of who we are. They unite us across diverse cultures and personalities, providing a shared foundation that builds trust, drives collaboration, and inspires excellence:

• Make It Happen – We set bold goals, take ownership, learn from mistakes, and relentlessly pursue results.
• Help Others – We lead with kindness, assume good intentions, hold one another accountable, and celebrate wins together.
• Love Customers – We put customers and partners at the heart of everything, delivering value with respect, fairness, and speed.

To learn more about us we encourage you to visit our company page.

To learn more about how we became a Certified Great Place to Work visit, Working at M-Files | Great Place to Work.

What We're Looking For:

We’re looking for a bold, creative, and strategic Communications Director to amplify the M-Files story on a global stage. This role reports directly to our Chief Marketing Officer and role blends vision with execution -- crafting compelling narratives, elevating thought leadership, and inspiring both external audiences and our own team as we scale rapidly and lead the way in AI-native document management.

As Communications Director, you’ll be the steward of our global narrative, driving consistent and impactful messaging across media relations, thought leadership, and internal communications. You’ll help shape how the world sees M-Files, spotlighting our people, products, and innovation, while energizing our employees with clear, values-driven internal communications.

You’ll partner closely with Marketing, Branding, Product, and Executive leadership to align communications with business strategy. With a passion for doing more with less, you’ll bring creativity, agility, and a fresh perspective to the role.

What You'll Do:

• Own and evolve M-Files’ global communications strategy, ensuring our AI narrative and brand story breakthrough in the market
• Lead external communications (85%), including media relations, PR campaigns, and thought leadership content, with a focus on 70% North America, 15% UK, and 15% rest of world
• Manage and direct external PR agencies to maximize coverage and impact
• Identify thought leadership opportunities and prepare executives for high-visibility forums and public appearances
• Manage communications to key external audiences, including customers, partners, media, analysts, and industry groups
• Partner across Marketing, Branding, Product, HR, Analyst Relations, Events and other teams to ensure integration and message discipline
• Stay current on industry trends, emerging channels, and best practices to continuously innovate and evolve M-Files’ communications strategy
• Drive internal strategic and executive communications (15%) that foster culture, alignment, and engagement across a global workforce

What You Need to Succeed:

• 10+ years of experience in corporate communications, PR, or related roles, ideally in technology, enterprise SaaS, or AI-driven businesses
• Proven ability to craft compelling narratives that resonate with media, customers, and employees alike
• Experience managing PR agencies and driving results in multiple regions
• Skilled at both strategy and execution; comfortable shifting between big-picture planning and hands-on delivery
• Exceptional writing, editing, and verbal communication skills, with expertise in speechwriting, storytelling, and message development
• Highly organized, detail-oriented, and comfortable managing multiple initiatives at once
• Strong collaboration and stakeholder management skills with the ability to advise and coach senior executives on communication strategies, executive presence, and personal branding
• A growth mindset, curious, adaptable, and eager to experiment with new ideas
• Experience leading communications around AI, innovation, or digital transformation a strong plus

Participation in our Recruitment Process:

1. Initial Phone Screen w/People & Culture Team Member
2. Hiring Manager: Chief Marketing Officer
3. Internal Team Members: Director, Global Brand & Campaign Strategy + Senior Director, Product Management
4. People Leadership: Chief People Officer
5. Final Interview: CEO

*Completed Recruitment Process Time Investment for Applicant: Approx. 3hrs

Why M-Files?

We are a global company with Finnish roots and with a product that we are very proud of!

At M-Files you'll help shape our growth and success while building your own expertise. We're a supportive, dynamic team, and our solutions are making a real impact in the market.  

Our guiding principles of "Make It Happen", "Help Others", and "Love Customers" are highlighted through our daily actions as a team. Transparent communication and outstanding team spirit were listed as our strengths in our M-Filer Experience survey.

Ready to join an international, high-performing team with an inclusive and dynamic culture with Global impact opportunities? Glad you said yes, apply today to be considered, we look forward to speaking with you!

What We Offer

• As a remote enabled company our team members enjoy the flexibility to establish their own life/work balance
• Competitive compensation with bonus opportunities
• 10 paid holidays annually
• Unlimited PTO
• Matching 401K Plan (25% of team member's contributions up to the IRS max)
• Health Insurance (PPO and HDHP/HSA plans offered)
• Dental insurance
• Vision insurance
• Employee Health Resource App
• Monthly Remote Stiped
• Life insurance (1x team member salary)
• Short-term disability (employer paid)
• Long-term disability (employer paid)
• Flexible Spending Plan (medical and dependent)