Lead Behavioral Care Manager

About Lyra Health

Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.

About the Role

We are looking for a compassionate, organized, and results-driven Lead Behavioral Care Manager (BCM) to join our growing clinical leadership team. This role is a critical part of our mission to deliver high-quality, accessible behavioral health care to children, adolescents, and their families.

As a BCM Team Lead, you will directly oversee a team of Behavioral Care Managers responsible for supporting members through their care journey.  You’ll play a key role in building and refining the infrastructure that supports this team — ensuring that our model is not only effective but scalable and sustainable as we grow.

This role is ideal for a clinical leader who thrives at the intersection of care delivery and operations — someone who can guide a team with empathy, develop clear performance metrics, identify process improvements, and partner cross-functionally to elevate the quality and consistency of care. You will also maintain a limited caseload to remain grounded in the member experience and continuously assess the effectiveness of the care delivery model.

The Lead BCM is instrumental in ensuring exceptional member outcomes, provider satisfaction, and operational excellence. You will work closely with leadership and across clinical disciplines to ensure we are delivering compassionate, coordinated care that aligns with our company’s mission and standards.

• Directly manage and lead Behavioral Care Managers
• Develop processes and infrastructure for the BCM team, with an aim to improve member satisfaction and provider satisfaction and scale effectively and efficiently.
• Monitor team KPIs and a clear framework to measure success and accountability.
• Manage caseload and conduct evaluations on a weekly basis, enabling understanding of where the process needs improvement.
• Participate in training on our proprietary curriculum and collaborative care model.
• Practice evidence-based techniques to motivate, guide, and help our clients meet their goals successfully.
• Lead 1:1 meetings with direct reports.
• Partner closely with others in our clinical team, including psychiatric providers, therapists, nurses, and behavioral care managers.
• Other duties as assigned.

• Communication Skills: Excellent verbal and written communication skills to effectively interact with clients, families, and the treatment team.
• Empathy and Compassion: Ability to connect with and support children and adolescents experiencing behavioral health challenges.
• Cultural Competence: Awareness and sensitivity to diverse cultural backgrounds and experiences.
• Problem-Solving Skills: Strong analytical and problem-solving skills to develop and manage the care of members and their families
• Team Collaboration: Ability to lead collaboration with a multidisciplinary team to provide comprehensive care.
• Adaptability: Flexibility to adapt to each client's unique needs and respond to changing circumstances.
• Professionalism: Maintaining high professionalism and ethical behavior in all interactions.

• Bachelor's in a social work or psychology-related field (unlicensed)
• 3+ years of professional experience working in behavioral health or Health Systems
• Leadership experience (professional and volunteer)
• Experience training or facilitating practitioner groups
• Experience working in a Collaborative Care Model preferred 
• Master's Degree in Social Work or related field (unlicensed) preferred 
• Ability to work autonomously as well as with a team
• Tech-savvy and experienced in care management
• Ability to work collaboratively with a growth mindset
• Strong organizational skills and excited about a dynamic work environment
• Warm and engaging interaction style
• Passionate about helping kids and teens achieve goals
• Love to help others and desire to make a difference
• Possess sensitivity, emotional intelligence, and empathy
• Strong communication skills, including active listening in a virtual setting
• Comfortable with ambiguity while encompassing flexibility and adaptability within a fast-paced start-up environment

"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.

By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra.  We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR.  Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives.  If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form.  This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact [email protected]. For more information about how we use and retain your information, please see our Workforce Privacy Notice."