Coordinator - Communications & Collections-2

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Job Posting Title:

Coordinator - Communications & Collections-2

   

Position Type:

Professional / Unclassified

   

Department:

LSUAM FA - AS - BFAR - Bursar - StuAdmin - CS - Merchant Services Call Center (Natasha Monique Porch (00071815) (Inherited))

   

Work Location:

0125 Thomas D. Boyd Hall

   

Pay Grade:

Professional

   

Job Description:

This is an unclassified position in the Bursar Operations division of the LSU Office of Accounting Services. This position participates in the registration activities performed year-round by Bursar Operations for a student and faculty/staff population of 35,000+ customers. This position will enhance in-house collection efforts on student accounts prior to being sent to a 3rd-party collection agency. This position will engage in campus engagement and work with various departments to better position student success. This position will assist the Manager with website updates and maintenance, social media posts, email communication, and chatbot updates and maintenance. 

30% Provides assistance to students, parents, and departments regarding the registration process and general account inquiries.  Assistance is provided daily by phone, email, virtually, and in person.  Must be able to interpret a customer's record, give a complete and accurate explanation of the account, and, if needed, refer the customer to the appropriate department for further explanation, information, and resolution.  Assist Manager with daily monitoring and response for the bursar@lsu.edu email.

30% Serve as Bursar contact for Navigate appointments with students and parents. Provide guidance on account balances and available options for current and prior semester balances. Engage in collections campaigns (calls, emails, and follow-ups) and handle incoming collection calls for students with outstanding prior balances and provide options to clear balances to prevent submission of accounts to collections. Attend training sessions on better collection practices and communication strategies. 

30% Participate in orientation activities and outreach campaigns to provide information for students and parents. Assist Enrollment Management, Financial Aid, Admissions, and other departments on enhancing student success. Assist with developing informational items for students and staff to utilize. Assist manager with website updates, social media posts, Parent & Family newsletter, and other various informational media. 

10% Other duties assigned by management. 

Minimum Qualifications: Bachelor's degree.

Substitution: LSU is dedicated to fostering an environment where our employees feel appreciated for their skills and individuality. If a candidate does not meet the minimum qualifications as listed but has substantial experience in the key job responsibilities, we encourage them to apply.

Physical Qualifications: This position requires the physical ability and eye-hand coordination necessary to use a computer terminal, calculator, laptop, tablet, copier, telephone, and other office equipment. This position requires the ability to sit in the same position for extended periods (3.5 to 4 hours) at a time using continuous hand motions when using a calculator or entering data into the computer system. This position requires the ability to communicate clearly and effectively through the use of phone, email, and direct contact with individuals (including conducting training sessions and presentations). Scheduled or non-scheduled overtime may be required to meet the needs of the division. Occasional travel may be required. This position would not be eligible for remote work.  Leave may not be permitted during critical times.

This position regularly engages in financial matters, including handling credit cards, cash, grant funds, or other university funds, and must undergo a credit check per FASOP HR-04.

   

Additional Job Description:

Special Instructions:

A copy of your transcript(s) may be attached to your application (if available). However, original transcripts are required prior to hire.

Please provide three professional references, including name, title, phone number, and e-mail address.

Attach ALL required documents under the "Resume/CV" section of your application.

For questions or concerns regarding the status of your application or salary ranges, please contact Rosalyn Lacey at [email protected] or (225) 578-5898.

   

Posting Date:

November 26, 2025

   

Closing Date (Open Until Filled if No Date Specified):

December 12, 2025

  

Additional Position Information:

Background Check - An offer of employment is contingent on a satisfactory pre-employment background check.

Benefits - LSU offers outstanding benefits to eligible employees and their dependents including health, life, dental, and vision insurance; flexible spending accounts; retirement options; various leave options; paid holidays; wellness benefits; tuition exemption for qualified positions; training and development opportunities; employee discounts; and more!

Positions approved to work outside the State of Louisiana shall be employed through Louisiana State University’s partner, nextSource Workforce Solutions, for Employer of Record Services including but not limited to employment, benefits, payroll, and tax compliance. Positions employed through Employer of Record Services will be offered benefits and retirement as applicable through their provider and will not be eligible for State of Louisiana benefits and retirement.

   

Essential Position (Y/N):

   

LSU is an Equal Opportunity Employer.

   

All candidates must have valid U.S. work authorization at the time of hire and maintain that valid work authorization throughout employment. Changes in laws, regulations, or government policies may impact the university’s ability to employ individuals in certain positions.

   

HCM Contact Information: