Communications Officer 1, 2, or 3

This position description describes the typical duties/work setting of the job. The actual duties and percentage effort/duty for a position listed on the position description may vary slightly and the incumbent may be required to perform other duties as assigned. Job Distinctions: Communications Officer 1: Entry Level; Communications Officer 2: Experienced; Communications Officer 3: Advanced.

The physical area covered by the department includes the campus with over 250 principle buildings located on more than 200 acres, and additional facilities (South Campus, FETI, Rural Life Museum, Hilltop Arboretum) located off campus in Baton Rouge. Work shifts designed to best supplement the Uniform Patrol Division in their mission to provide safety to the campus population.

Job Duties:

Provides constant communication services, and accesses sensitive LE information for the department, other LE agencies, or authorized personnel. Operates/monitors multiple radio, computer, and telecommunications equipment specific to the LSU Police Department. Uses surveillance camera system for LSUPD specific, campus-wide, and satellite locations to assist responding units. (20%)

Maintains proficiency as LLETS Operator. Utilizes information from NCIC/LSUPD/local/state/federal agencies. monitors fire/burglar alarms, status of field personnel by radio, dispatching LE personnel to related situations. Conducts confidential inquiries into highly sensitive computerized files. Communications Officer 2: Conducts confidential inquiries into highly sensitive computerized files. Communications Officer 3: Trains subordinates on communications related training. (20%)

Routinely accesses the Radio System, University Mainframe Database, and RMS/CAD. Receives, analyzes, prioritizes, and initiates response to complaints/incidents requiring immediate attention. Receives information by telephone/teletype/2-way radio, transmits to appropriate personnel. (20%)

Receives/transmits information on motor vehicle accidents/fatalities/hazardous conditions. Processes drivers license ID, motor vehicle title/registration ID, wanted/missing persons ID, stolen property ID, criminal history info, and wrecker/ambulance services. Assists walk-ins on emergency/police situations, complaints, directions, lost/found, report requests, background and other. (20%)

Reports directly to the Communications Unit Sergeant or supervisor of a higher rank. Assigned to the Communications Unit of the LSU Police Department. Serves primarily as a communications radio/computer dispatcher in constant communication with law enforcement official, parking and traffic officials, and civilians. Communications Officer 3: Trains lower level Communications Officers and manages projects as assigned by supervisor. (15%)

Assist with traffic control/direction for sporting events or other large special events on campus. (5%)

Additional Requirements

Must have obtained eighteenth birthday at time of appointment. Per PS-18 this position is deemed essential to campus operations and will be required to report to or remain on campus during times of emergency or closure. Due to the nature of the position and/or position responsibilities, this position shall be subject to drug/alcohol testing in accordance with University Police Statement 67.

Minimum Qualifications:

Communications Officer 1:

MINIMUM QUALIFICATIONS:
Six months of experience in transmitting and receiving messages by radio or in administrative services; OR

Six months of training in a business or clerical-related curriculum in a business school or technical institute; OR

Fifteen semester hours of college training.

NECESSARY SPECIAL REQUIREMENTS:
All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.

An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

Communications Officer 2:

MINIMUM QUALIFICATIONS:
One year of experience in transmitting and receiving messages by radio or in administrative services; OR

One year of training in a business or clerical-related curriculum in a business school or technical institute; OR

Thirty semester hours of college training.

NECESSARY SPECIAL REQUIREMENTS:
All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.

An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

Communications Officer 3:

MINIMUM QUALIFICATIONS:
Two years of experience in transmitting and receiving messages by radio or in administrative services; OR

One year of training in a business or clerical-related curriculum in a business school or technical institute plus one year of experience in transmitting and receiving messages by radio or in administrative services; OR

Thirty semester hours of college training plus one year of experience in transmitting and receiving messages by radio or in administrative services.

NECESSARY SPECIAL REQUIREMENTS:
All persons appointed to this job will be required by the National Crime Information Center (NCIC) and Louisiana State Police Terminal Operator Certification Program Guidelines to meet the terminal operator certification/re-certification requirement within six months of employment.

An applicant who has been convicted of a felony or who is under indictment on a felony charge will be disqualified until relief from the disabilities imposed by state and federal laws is granted.

Job Competencies:

Communications Officer 1:

Communicating Effectively: The ability to relay information correctly and appropriately to connect people and ideas.

Focusing on Customers: The ability to serve the needs of those who support and/or rely on the services provided.

Managing Resources: The ability to ensure resources such as time, money, and people are utilized appropriately to result in maximum business value.

Using Data: The ability to use relevant and valid data to inform a recommendation for action.

Communications Officer 2: Not required

Communications Officer 3: Not required

Louisiana State Civil Service Job Details:

Communications Officer 1: http://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=171290

Communications Officer 2: http://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=171300

Communications Officer 3: http://apps01.civilservice.louisiana.gov/onestopjobinfo/DisplayJobSpec.aspx?JobCode=161060