Operations Supervisor - Orpheum Theater

Job Summary:

Frank Productions, LLC is looking for an Operations Supervisor to join our team part-time at the Orpheum Theater in Madison, WI. We are committed to Diversity, Equity, and Inclusion and encourage talent from all backgrounds to apply.

WHAT THIS PERSON WILL DO

• Works directly with the General Manager to perform day of show duties
• Maintain a safe, secure, and welcoming environment for staff and patrons
• Act as the main point of contact to address guest concerns and complaints regarding security and customer service-related situations
• Serve as a key point of contact between venue employees, guests, and senior management to facilitate clear and effective communication 
• Monitor and address operational challenges in real time, proactively identifying and resolving issues 
• Ensure that all employees adhere to company policies, Standard Operating Procedures (SOPs), guest service standards, and safety regulations 
• Perform opening/running/closing duties according to company and venue policy
• Maintain line of sight/atmosphere control by circulating through work area and reporting any issues encountered
• Conduct regular inspections of venue spaces to ensure cleanliness, organization, and readiness for events and daily operations 
• Maintain accurate records of operational activities, guest feedback, and incident reports 
• All other duties as assigned

WHAT THIS PERSON WILL BRING

• Working knowledge of venue operations and customer service in a hospitality related business
• Ability to direct a team with leadership qualities that exemplify respect, integrity, teamwork and quality
• Willingness to work unconventional hours as job duties demand
• Ability to handle difficult situations in a professional manner
• Ability to quickly adapt and adjust projects to new expectations and direction
• Ability to work independently and solve problems using sound decision-making skills
• Ability to lead and coordinate projects
• Ability to communicate effectively in a team environment that includes in-person collaboration, group e-mails, and instant messaging
• Professional and friendly demeanor
• Strong verbal and written communication skills
• Excellent organizational skills and attention to detail
• Committed to learning, and fostering an environment of diversity, equity, and inclusion
• Ability to learn and work within systems such as MS Office, project management tools, and other company software

PHYSICAL REQUIREMENTS AND WORKING ENVIRONMENT

• Performs duties while standing and walking, including ascending and descending stairs
• Lifts up to 75 pounds
• Crouches, kneels, twists, bends, and reaches frequently
• Occasionally works at heights above ground level
• Utilizes hands and fingers to operate computers and office equipment
• Regularly exposed to large crowds and high volumes of noise
• Occasionally works in outdoor conditions

Frank Productions was established in Madison, WI in 1964 and is one of the largest concert promotion companies in the United States. We’re a full-service concert promotion company involved in every facet of live entertainment events. This includes talent buying, production, ticketing, marketing, sponsorships, venue operations and more.  We produce and promote events in arenas, performing arts centers, theaters, clubs and other venues across the U.S. We operate offices and venues in Madison, WI, Nashville, TN, Columbia, MO and Charleston, SC.

Frank Productions is an equal opportunity and affirmative action employer and believes in equal opportunity for all employees and applicants. Accordingly, all employment decisions are based on the principles of equal opportunity. These decisions include recruitment, selection, promotion, transfer, discipline, compensation, benefits, training and other personnel actions involving persons in all job titles and we take affirmative action to ensure that they shall occur without regard to race, color, religion, sex, age, national origin, disability, genetic information, less than honorable discharge, military status, sexual orientation, gender identity, physical appearance, creed, ancestry, income level or source of income, marital status, student status, arrest and conviction records, use of honesty testing, pregnancy, childbirth, pregnancy-related conditions, the use or nonuse of lawful products off the employers’ premises during non-work hours, declining to attend meetings or participate in communications about religious or political matters or any other characteristic protected by law.