LN Concerts, Community Management Coordinator - Temp

Job Summary:

WHO ARE WE?

Live Nation Entertainment is the world’s leading live entertainment company, comprised of global market leaders: Ticketmaster, Live Nation Concerts, and Live Nation Media & Sponsorship. Ticketmaster is the global leader in event ticketing with over 620 million tickets sold annually and approximately 10,000 clients worldwide.  Live Nation Concerts is the largest provider of live entertainment in the world promoting more than 50,000 events annually for nearly 7,000 artists in 40+ countries. These businesses allow Live Nation Media & Sponsorship to create strategic music marketing programs that connect more than 1,200 sponsors with the 145 million fans that attend Live Nation Entertainment events each year. For additional information, visit www.livenationentertainment.com.

OUR TEAM

Our team is composed of Creative, Production, Social & Influencer experts with a goal to share the magic of live music and comedy to fans all over the world via incredible, exclusive content. We create emotive stories that celebrate artists and delight fans with bespoke, editorial storytelling. We do this by collaborating with Artists, Tour Marketers and Creators to concept, produce and distribute content that fans can’t see anywhere else and can’t wait to share with their friends. We entertain, educate and inspire in service to our artists and their tours.        

WHO ARE YOU?

You’re a proactive, fan-first communicator who thrives on building community and nurturing connections. You have a natural instinct for spotting fan questions, concerns, and meaningful moments—and you know how to respond with the right tone and empathy. You balance attentiveness with efficiency, ensuring no comment or message goes unanswered, while escalating critical issues to the right teams. You are data-aware, able to identify patterns in community sentiment, feedback, and frequently asked questions. You’re organized, adaptable, and energized by rapid-fire environments—especially live events. Colleagues know they can count on you to represent fans’ voices authentically and with passion.

WHAT THIS ROLE WILL DO

• Monitor and engage with fan comments, direct messages, and mentions across platforms (Facebook, X, Instagram, TikTok, etc.), ensuring timely and on‑brand responses.
• Manage social email and messaging channels—answering questions, resolving issues, and escalating when needed.
• Act as the voice of Live Nation and partner brands in public-facing interactions, maintaining a friendly, professional tone.
• Escalate ticketing issues, venue questions, safety concerns, or misinformation to ticketing, operations, or PR teams.
• Support community sentiment reporting—flag patterns, topical discussions, feedback trends, and highlight fan moments.
• Collaborate with Social Content, Ticketing, Customer Support, and Operations teams to close the feedback loop.
• Provide on-site, real-time community monitoring and engagement during live events (festivals, concerts, tours), including nights and weekends.
• Help develop and maintain community guidelines, response templates, and training support.
• Assist in recruitment and onboarding of community team members, providing coaching on platform best practices.

WHAT THIS PERSON WILL BRING

• 1–3 years of experience in community management, social media customer service, or direct fan engagement roles—ideally in live entertainment or events.
• Strong knowledge of major social platforms (Facebook, Instagram, X, TikTok, etc.)—and experience using moderation or engagement tools (e.g., Hootsuite, Sprinklr).
• Excellent written communication and grammar—comfortable writing conversational responses in a brand voice.
• Empathetic listener with strong emotional intelligence—able to diffuse issues and guide fans toward solutions.
• Organized and process-driven—capable of managing multiple conversation threads and reporting trends.
• Ability to work flexible hours, including nights and weekends during event activations.
• Experience on-site at concerts/festivals or understanding of event workflows is a plus.
• Familiarity with escalation processes and cross-functional collaboration.
• Passion for fan experience, live events, and community connection.

BENEFITS & PERKS

Our motto is ‘Taking Care of Our Own’ through 6 pillars of benefits:

HEALTH: Medical, vision, dental and mental health benefits for you and your family, with access to a health care concierge, and Flexible or Health Savings Accounts (FSA or HSA)

YOURSELF: Free concert tickets, generous paid time off including paid holidays, sick time, and personal days

WEALTH: 401(k) program with company match, stock reimbursement program

FAMILY: New parent programs including caregiver leave and baby bonuses, plus fertility, adoption, foster, or surrogacy support

CAREER: Career and skill development programs with School of Live, tuition reimbursement, and student loan repayment

OTHERS: Volunteer time off, crowdfunding match

EQUAL EMPLOYMENT OPPORTUNITY

We aspire to build teams that reflect and support the fans and artists we serve. Every day we aim to promote environments where everyone can be themselves, contribute fully, and thrive within our company and at our events. As a growing business we will encourage you to develop your professional and personal aspirations, enjoy new experiences, and learn from the talented people you will be working with. 

Live Nation strongly supports equal employment opportunity for all applicants regardless of age (40 and over), ancestry, color, religious creed (including religious dress and grooming practices), family and medical care leave or the denial of family and medical care leave, mental or physical disability (including HIV and AIDS), marital status, domestic partner status, medical condition (including cancer and genetic characteristics), genetic information, military and veteran status, political affiliation, national origin (including language use restrictions), citizenship, race, sex (including pregnancy, childbirth, breastfeeding and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, and gender expression, sexual orientation, intersectionality, or any other basis protected by applicable federal, state or local law, rule, ordinance or regulation. 

We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Ordinance, San Francisco Fair Chance Ordinance and the California Fair Chance Act and consistent with other similar and / or applicable laws in other areas.

We also afford equal employment opportunities to qualified individuals with a disability. For this reason, Live Nation will make reasonable accommodations for the known physical or mental limitations of an otherwise qualified individual with a disability who is an applicant consistent with its legal obligations to do so, including reasonable accommodations related to pregnancy in accordance with applicable local, state and / or federal law. As part of its commitment to make reasonable accommodations, Live Nation also wishes to participate in a timely, good faith, interactive process with a disabled applicant to determine effective reasonable accommodations, if any, which can be made in response to a request for accommodations. Applicants are invited to identify reasonable accommodations that can be made to assist them to perform the essential functions of the position they seek. Any applicant who requires an accommodation in order to perform the essential functions of the job should contact a Human Resources Representative to request the opportunity to participate in a timely interactive process.  Live Nation will also provide reasonable religious accommodations on a case-by-case basis.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, internet recruiting, job fairs, college recruiting and search firms.

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The expected compensation for this position is:

** Pay is based on a number of factors including market location, qualifications, skills, and experience.