Sr. Lead Trust & Consumer Consultant

LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

Join us to transform the way the world works.

At LinkedIn, our approach to flexible work is centered on trust and optimized for culture, connection, clarity, and the evolving needs of our business. The work location of this role is hybrid, meaning it will be performed both from home and from a LinkedIn office on select days, as determined by the business needs of the team.

This role is based in Omaha. 

The Trust and Consumer Support function ensures that LinkedIn remains professional by providing support for Trust Experience, Abuse Reporting, Access Recovery, and Product Integrity workflows; providing continuous improvement feedback signals with product, engineering, sales and legal teams that elevate Trust and maintain safe product experiences.

We are seeking a Senior Lead – Trust & Consumer Support to oversee strategic growth and Product Integrity initiatives that protect members, strengthen customer experiences, and drive top-line impact.

This role blends strategic program leadership, product integrity oversight, cross-functional alignment, and data-driven decision-making. You will guide large-scale initiatives, develop frameworks that reduce misuse of LinkedIn’s products, and influence partners across Product, Sales, Engineering, Legal, and Operations.

Success in this position requires independence, strong problem-solving capabilities, and the ability to lead through complexity—both as a team leader and an individual contributor.

Key Responsibilities

Strategic Program & Growth Leadership

• Oversee and execute strategic initiatives that drive cross-functional growth and top-line business impact.

• Lead business-critical programs aligned with Trust & Consumer Support’s long-term strategy.

• Balance competing priorities across diverse functional areas while maintaining focus on strategic outcomes.

• Maintain availability to travel nationally and internationally quarterly.

Product Integrity Strategy & Expansion

• Build and scale the TCS Product Integrity strategy to reduce paid product misuse and improve customer trust.

• Identify investigation, validation, and communication methods that support compliance and revenue goals.

• Establish, monitor, and optimize success metrics for emerging Product Integrity workstreams.
   

Cross-Functional Collaboration & Influence

• Partner closely with Senior Sales, Legal, Product, Engineering, Data Science, Insights, and Operations teams.

• Identify friction points in member and customer support experiences using data, escalations, and insights.  

• Influence and drive improvements cross-functionally and cross-regionally by establishing feedback loops and advocating for change.
   

Operational Excellence & Project Leadership

• Lead or support project activities including requirements gathering, alignment, decision-making, change management, and communications.

• Oversee program growth needs, ensuring long-term scalability and operational efficiency.

• Learn and adopt new processes, tools, and systems with advanced proficiency.
   

Team Enablement & Communication

• Design and deliver upskilling programs for Support and Sales teams. 

• Work with stakeholders at all levels—frontline to Executive—to align on strategy and priorities.

• Delegate effectively and leverage peers, partners, and consultants to accelerate impact.

Basic Qualifications

• 3+ years of Team Lead or Management Experience

• 8+ years of experience in Strategic Customer Support or Trust Compliance Operations or Business Process Outsourcing or Product Compliance experience or related field.

• Valid Passport and authorization to travel nationally and internationally.
   

Preferred Qualifications

• Bachelor’s degree in related field.

• Postgraduate qualification in management or related field.

• Project Management certification.

• Lean Six Sigma experience.

• Proven track record leading complex strategic and operational projects in fast-paced environments.

• Excellent communication and interpersonal skills; ability to gather diverse perspectives.

• Demonstrated ability to manage multiple priorities across time zones.

• Experience in Trust Review Operations, Trust Support, Enterprise Support or Sales Enablement.

• Experience leading in a queue-based operational environment.

• Experience delivering customer journey maps or service blueprints.

• Advanced knowledge of data analysis and performance metrics.

• Proven success driving results in matrixed organizations.

• Strong stakeholder management and influencing skills.
   

Suggested Skills

• Risk Assessment

• Problem Solving

• Collaboration & Stakeholder Management

• Prioritization

• Communication

• Continuous Improvement

• Data Analysis

LinkedIn is committed to fair and equitable compensation practices.  

The pay range for this role is $105,000-$170,000. Actual compensation packages are based on several factors that are unique to each candidate, including but not limited to skill set, depth of experience, certifications, and specific work location. This may be different in other locations due to differences in the cost of labor.  

The total compensation package for this position may also include annual performance bonus, stock, benefits and/or other applicable incentive compensation plans. For more information, visit https://careers.linkedin.com/benefits

Equal Opportunity Statement 

We seek candidates with a wide range of perspectives and backgrounds and we are proud to be an equal opportunity employer. LinkedIn considers qualified applicants without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class.

LinkedIn is committed to offering an inclusive and accessible experience for all job seekers, including individuals with disabilities. Our goal is to foster an inclusive and accessible workplace where everyone has the opportunity to be successful.

If you need a reasonable accommodation to search for a job opening, apply for a position, or participate in the interview process, connect with us at [email protected] and describe the specific accommodation requested for a disability-related limitation.

Reasonable accommodations are modifications or adjustments to the application or hiring process that would enable you to fully participate in that process. Examples of reasonable accommodations include but are not limited to:

• Documents in alternate formats or read aloud to you
• Having interviews in an accessible location
• Being accompanied by a service dog
• Having a sign language interpreter present for the interview

A request for an accommodation will be responded to within three business days. However, non-disability related requests, such as following up on an application, will not receive a response.

LinkedIn will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by LinkedIn, or (c) consistent with LinkedIn's legal duty to furnish information.

San Francisco Fair Chance Ordinance ​

Pursuant to the San Francisco Fair Chance Ordinance, LinkedIn will consider for employment qualified applicants with arrest and conviction records.

Pay Transparency Policy Statement ​

As a federal contractor, LinkedIn follows the Pay Transparency and non-discrimination provisions described at this link: https://lnkd.in/paytransparency.

Global Data Privacy Notice for Job Candidates ​

Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.