ServiceNow Platform Architect - job 1 of 2

Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.

If you’re looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions! Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always".

We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2022 certified and appraised for CMMI ML3 for Services and Development.

Link Solutions is seeking a ServiceNow Platform Architect to join our team at Adelphi, MD.

• Must be a US Citizen 
• DoD Secret Clearance required
• Non-remote (relocation incentive available)

The ServiceNow Platform Architect will lead the design of architecture and optimization of ServiceNow platform capabilities in support of ARL’s IT service delivery, automation, and workflow modernization efforts. This is a mission-critical leadership role responsible for maintaining technical excellence, innovation, and operational effectiveness across the ServiceNow environment.  

Join a team of dedicated professionals at an industry-leading organization, where you will have the opportunity to work on innovative projects that contribute to national security. This position offers significant opportunities for career advancement and professional growth while supporting critical missions and operations. 

Job Responsibilities:

• Lead the architectural design, development, and implementation of complex ServiceNow applications and modules, including Incident, Problem, Change, Asset, CMDB, Knowledge, and Service Catalog.
• Oversee ServiceNow platform performance, upgrades, integrations, and overall health to ensure stability, scalability, and security.
• Collaborate with stakeholders to gather and translate business and technical requirements into effective ServiceNow configurations and enhancements.
• Lead the development of custom applications, UI policies, business rules, workflows, and automation scripts using JavaScript and REST APIs.
• Guide the creation of dashboards, reporting mechanisms, and performance analytics to provide insights to stakeholders.
• Drive compliance with ITIL v4 standards and ARL/DoD enterprise IT policies.
• Provide expert troubleshooting and resolution of platform issues and user incidents.
• Stay abreast of ServiceNow’s evolving capabilities and recommend enhancements to support digital transformation.
• Mentor and lead junior developers, ensuring code quality, documentation, and delivery best practices.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. 

• Must be a US Citizen. 
• Must have an active DoD Security Clearance.
• Must have an MS or BA/BS Degree in computer science or information technology with two (2+) years of additional experience.
• Five (5+) years of relevant experience working in IT software asset management, IT procurement, or related fields.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
• ServiceNow Certified Application Developer (CAD), or equivalent.

Preferred:

• Proven experience leading ServiceNow implementations and module customizations in DoD or federal government environments.
• Deep understanding of JavaScript, GlideScript, HTML/CSS, REST APIs, and integration best practices.
• Familiarity with Agile/Scrum methodologies and DevOps pipelines within ServiceNow.
• Hands-on experience with Flow Designer, IntegrationHub, Performance Analytics, and Virtual Agent frameworks.
• Experience creating and modifying documentation for technical processes and procedures.
• Experience working in or supporting Army or Department of Defense (DoD) IT environments.
• Experience providing quality service and support for mission-critical systems and VIP end users. 
• Excellent communication skills (written and oral) and interpersonal skills. 
• Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks. 

Salary Range: $111,000 - $186,000

Several factors influence the final salary or hourly rate, including but not limited to contract wage determinations, relevant work experience, role-specific skills and competencies, geographic location, educational background, certifications, and federal government contract labor categories.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation incentive program, certification reimbursement program, retirement, and more.

Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.