HVAC Field Technical Consultant (West/Central NY)

Company Overview

WHO WE ARE:  

Lennox (NYSE: LII) Driven by 130 years of legacy, HVAC and refrigeration success, Lennox provides our residential and commercial customers with industry-leading climate-control solutions. At Lennox, we win as a team, aiming for excellence and delivering innovative, sustainable products and services. Our culture guides us and creates a workplace where all employees feel heard and welcomed. Lennox is a global community that values each team member’s contributions and offers a supportive environment for career development. Come, stay, and grow with us.

Lennox operates in two segments across North America: Home Comfort Solutions and Building Climate Solutions.

Home Comfort Solutions (HCS): A $3.6B segment that manufacturers and markets a broad range of home heating and cooling equipment for both the residential replacement and new construction markets in North America. Its product lines – extending from the entry level market segment to the premium high efficiency market segment – include air conditioners, furnaces, heat pumps, packaged heating and cooling systems, HVAC parts and accessories.  HCS manufacturing facilities are located in Marshalltown, Iowa; Orangeburg, South Carolina; Grenada, Mississippi; and Saltillo, Mexico.

Building Climate Solutions (BCS): A $1.8B segment that provides indoor comfort solutions for low-rise office buildings, restaurants, retail establishments, distribution centers, schools, and other light commercial applications, as well as commercial refrigeration solutions to preserve food and other perishables in supermarkets, convenience stores, restaurants, warehouses, and distribution centers in North America.  Our HVAC service business focuses on full protection, preventive maintenance, planned replacement, installation, and recycling for schools, restaurants, and retail establishments on a national basis. HVAC products include packaged rooftop units, split systems, VRF and indoor air quality systems. Commercial refrigeration products include unit coolers, condensing units and compressorized racks. BCS manufacturing facilities are located in Stuttgart, Arkansas; Tifton, Georgia; Stone Mountain, Georgia, Tallassee, Alabama; Weatherford, Texas; Wheeling, West Virginia; Reno, Nevada; and Saltillo, Mexico.

Job Description

WHAT YOU'LL BE DOING: 

This field consultant develops and delivers training courses for training customers or technical employees focused on the installation, maintenance and repair of HVAC products. The consultant also troubleshoots technical inquiries.

Duties include, but are not limited to:

• Identify customer needs.
• Investigate and resolve technical inquiries.
• Assist in developing, testing and maintaining courses and materials used in training.
• Assist in establishing course content and student learning objectives.
• Prepare course syllabus, lesson plans and student manuals, and coordinate the development of training aids.
• Review problem areas and identify training needs.
• Develop criteria for evaluating the effectiveness of training activities.
• Update course materials on a continuous basis to ensure timeliness and relevance.
• Conduct training using all delivery methods.

Qualifications

WHAT WE ARE LOOKING FOR:

Requires a high school diploma or an equivalent combination of education and experience. Prefer two year college degree, HVAC degree or equivalent. Requires at least 1 years relevant training experience in addition to at least 5 years technical experience.Advanced knowledge of assigned products and the application of diagnostic techniques and service aids. Knowledge and ability to apply learning theories to classroom situations. Developed presentation skills using a variety of technologies. Strong verbal and written communication skills required. Individual must have some sales ability along with a track record of fostering solid customer relationships. Proficient in the use of Microsoft Office including Word, Excel, PowerPoint and Outlook. Proficient in leading WebEx meetings.

WHAT WE OFFER: 

Compensation:

This is a salaried exempt role. The total compensation range for this role and market is between $70,000 to $105,000 annually. Factors that may affect the starting salary include geography/market and the individual’s tenure, performance, skills, education, experience, and other qualifications of the successful candidate.  Employees in this role are also eligible for an annual bonus in accordance with the terms of the Company’s applicable plan.  Employees in this role are not eligible for overtime.

Benefits:

Subject to applicable eligibility requirements, the following benefits are offered for this role: tuition reimbursement; medical, dental, and vision insurance; prescription drug coverage; 401(k) retirement plan; short-term disability insurance; 8 weeks paid birthing leave; 2 weeks paid bonding leave; life and long-term disability insurance.

New employees in this role also receive agreed upon paid time off, 2 paid well-being days, 1 paid volunteer day, 10 paid holidays, and 3 floating holidays per year.

Our Culture:At Lennox, our Core Values of Integrity, Respect & Excellence are ingrained in the fabric of the organization.  They define our culture – which is about how we do business and how we treat others. Lennox is not just a workplace; we are a global community that values each team member’s contributions. As an equal opportunity employer, we are committed to recruit, develop, and retain talented individuals from a wide range of backgrounds, ensuring that everyone has the opportunity to succeed and contribute to our continued growth and success. At Lennox, you’ll take pride in our brands, knowing you are part of something special. Come, stay, and grow with us!

Disclaimers:

The compensation and benefits information is accurate as of the date of this posting. Lennox reserves the right to modify this information at any time, with or without notice, subject to applicable law.

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