Call Center Representative
Position Summary:
We are seeking a friendly, customer-focused Call Center Representative to handle inbound and/or outbound customer calls with professionalism and efficiency. The ideal candidate will be able to communicate effectively, resolve customer issues, and maintain a positive customer experience in a fast-paced environment. This is a 4.5 month contract to hire, eligible for hybrid flexibility after 6 months.
- Answer incoming customer calls and respond to inquiries regarding products, services, or billing.
- Make outbound calls to follow up on customer inquiries, conduct surveys, or support sales initiatives.
- Resolve customer concerns efficiently and accurately, escalating complex issues to the appropriate department when necessary.
- Maintain up-to-date knowledge of products, services, policies, and procedures.
- Document all interactions accurately in the CRM or call center software.
- Meet or exceed individual and team performance metrics (e.g., call handling time, customer satisfaction).
- Adhere to call scripts, quality standards, and company policies.
- Collaborate with team members and other departments to ensure a seamless customer experience.
Average salary estimate
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Latitude is a Human Resource Consulting Firm headquartered in Hanover, MD with branch offices in Hunt Valley, MD and Winter Park, FL. Latitude provides consulting services to a wide range of industries in both the Private and Public Sectors. We ar...
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