INTERNAL APPLICANTS ONLY - Order Processing Lead (Hybrid)

At Lakeshore, we create innovative learning materials and world-class guest experiences for teachers, parents and children. Since 1954, we’ve grown into a global community—with a thriving e-commerce business, multiple catalogs, 60 retail stores, a peerless national sales force, plus international offices that support our preeminent supply chain division. But today we’re working better, smarter and faster than ever—and setting our sights even higher. We’re building an infrastructure designed for scalability, embracing data-driven decision-making and using technology to improve efficiency and ensure the best tools for the best work. Most importantly, we continue to invest in a diverse team of inquisitive top talent who fuel each other’s passions and curiosity, take risks, try new things, and believe that every new day brings opportunities for growth.

Interested in personal development and career progression? We are currently seeking an Order Processing Lead to support the daily activities of our Order Department—an exceptionally important business area with high standards of quality, service, accuracy and efficiency. 

The Order Processing Lead is a critical role offering support and guidance for various areas of the department. The role exists as a path for team development as well as personal growth. This position exists to create and drive a positive, collaborative team environment. The ideal candidate will be a self-starter with outstanding problem solving and communication skills, can work autonomously and take initiative to multitask in a fast-paced, highly collaborative environment. They will possess the skills to quickly adapt to evolving priorities to help Lakeshore meet its objectives to drive the growth and profitability of our business.  

Please note that this position is open to internal candidates only. External candidates who apply will not be considered for this role.

A day in the office looks like this: 

• Supporting the team in a lead role as needed with training, operational tasks, best practices, and product/sales knowledge  
• Managing department projects and workflows 
• Working independently and as part of a team in a fast-paced environment while handling multiple projects and deadlines 
• Using excellent interpersonal, verbal, and written communication skills to communicate across departments and at all levels of management  
• Partnering with leadership to discuss operational and department concerns 
• Conducting meetings with respective team to discuss department initiatives and strategies 
• Presenting reports and information in department meetings and in meetings with key stakeholders as the SME 
• Approving reports before they are distributed to departments 
• Coaching and providing feedback where applicable  
• Working flexible hours as needed 
• Jumping into time-sensitive projects wherever needed 
• Showing flexibility and a willingness to learn 
• Treating internal and external customers like gold  

Got the skills and experience? Here’s what we’re looking for:

• 2+ years of experience in an Order Department, Call Center or Customer Service role preferred  
• Effective time-management skills and the ability to manage multiple projects, set priorities, meet deadlines, and adapt to new situations and shifting priorities with exceptional attention to detail and follow-through 
• Excellent interpersonal, verbal, and written communication skills 
• Ability to think critically and make important decisions independently to suggest ways to improve processes while keeping focus on long-term goals 
• Excellent organizational skills and strong sense of urgency 
• Great accuracy and attention to detail  
• The ability to work onsite at our Carson operations  

And here’s our end of the bargain! 

At Lakeshore, we pay local market wages for employees that reside within Los Angeles and Orange Counties.

For this position, new employees joining Lakeshore who live within Los Angeles and Orange Counties are typically brought into the organization at an hourly rate between $22.35 - $30.04 depending on relevant experience & skillset.

This range is indicative of projected hiring range. The annual base compensation will take into account each candidate's relevant experience, location, and skillset.

• Bonus eligible
• Paid leave for new parents to support work/life balance and family bonding
• Excellent medical/dental and vision coverage—EPO, PPO and HSA
• 401(k) retirement plan with company contribution (because you will retire someday)
• Flexible benefits—choose what you like, ignore the rest
• On-site preschool for our employees’ children
• On-site employee gym for all levels/fitness needs
• Generous employee discount
• Casual dress…and we really mean it

At Lakeshore, we know our diversity makes us stronger, and when everyone feels included and valued, we all win. We strive to embrace our differences and create an intentionally diverse and inclusive community that is representative of the teachers, families and children we serve.

We know we couldn’t do the extraordinary things we’re doing without the people on our team. Thanks to the passion and enthusiasm of this spectacular group, Lakeshore is more than a great place to work—it’s a great experience to be part of. Day in and day out, we give everything we’ve got to create products that instill a sense of wonder and foster a true love of learning. To help maintain this high bar for success, we’re constantly on the lookout for people to join us. So if you’re a down-to-earth professional who shares our desire for making a difference, we’d love to hear from you. 
 
To learn more about Lakeshore, visit www.lakeshorelearning.com/careers 
 
Equal Employment Opportunity Policy
People are selected to become members of the Lakeshore family based on skill, merit and mind-boggling talent—not based on race, color, creed, sexual orientation, gender or gender identity, marital status, domestic partnership status, military status, religion, age, national origin, ancestry, alienage, AIDS or AIDS-related complex status, genetic information, predisposition or carrier status, status as a victim of domestic violence, physical or mental disability, or any other characteristic protected by applicable law. If things aren’t equal, we all lose.

To learn about how we collect and use Applicant information, please visit our Employee/Applicant Privacy Policy.