Port Service Remote Support Engineer - Savannah, GA

At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that enrich our community and we promote a place where we can ALL be ourselves. This is what makes Konecranes a unique place to work.

Position: Port Service Remote Support Engineer, Konecranes, Inc., Garden City, GA

Duties: Provide direct technical support to customers, Field Service personnel and the Parts department regarding mechanical, electrical and hydraulic problems with container handling cranes, specifically Konecranes Gottwald MHC. Troubleshoot problems by recommending corrective actions, alternative implementation, technical solutions and assist with parts replacement, safety upgrades, and modernization opportunities by recommending solutions to internal departments. Foster continual improvements of the Service, Installations, and Parts departments by maintaining good records of customer and field interactions. Support continuous improvement culture by recommending improvements to processes, products, people, and enhancements to manuals, maintenance procedures and drawings. Support the Service department by developing training programs including classes and workshops, coupled with recommending specific training for Field Service personnel. Participate in problem escalation and call prevention projects to help customer support increase their efficiency. Handle customer quotations for service requests. 10% domestic and international travel. Hybrid work schedule permitted.

To apply, email resume to [email protected]. Reference job #0775946/Port Service Remote Support Engineer.

Requirements: Associate degree in electrical, mechanical, structural, industrial or civil engineering. 5 years of experience in cranes and field service support. In-depth knowledge of crane schematics, programming, and functionality. Knowledge of crane and hoist standards. Proficient in Siemens PLC. Proficient with Konecranes and Siemens VFD drives and DC convertors. Proficient with Microsoft Excel. Excellent interpersonal communication skills. Excellent troubleshooting and technical support skills.

Konecranes moves what matters. Konecranes is a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination. We are an Equal Opportunity Employer - Minorities/Women/Protected Veterans/Disabled/Other Protected Category.

Konecranes, Inc. and its affiliates will not accept resumes from external recruiters or agencies without a Service Agreement and Agency Portal submission. Any resumes sent without a Service Agreement and Agency Portal submission with Konecranes, Inc. are void of any fees and free for internal use. Applicable Konecranes data protection obligations are the responsibility of the agency.