Workforce Optimization Jobs

Serve as the strategic lead for long-range capacity planning and forecasting at Evernorth, driving workforce optimization and influencing senior leaders with data-driven recommendations.

Experienced software engineer wanted to design and scale forecasting, scheduling, and MLOps systems that ensure the right number of support agents are available at the right time across a nationwide operation.

Work on forecasting, large-scale scheduling, and MLOps to help optimize support operations at scale for Assembled’s customers.

Lead growth and operational excellence across Apex's Central Michigan market, scaling two trades businesses and building high-performing teams to improve financial and operational metrics.

Lead workforce optimization and facility operations at AssistRx by developing strategy, managing budgets, ensuring compliance, and coaching teams to deliver efficient, safe, and scalable operations.

Jerry.ai is hiring a Manager, Contact Center Operations to drive frontline agent performance, operational excellence, and continuous improvement across onshore sales and service teams.

Interstate Waste Services is hiring a Call Center Workforce Analyst to lead forecasting, scheduling and reporting efforts that improve contact center performance and customer retention.

PGE seeks an experienced Workforce Management Specialist to lead forecasting, scheduling and real-time optimization for its customer contact center, ensuring staffing aligns with service goals and business needs.