Technical Support Engineer (Remote - US) - job 1 of 2

This position is posted by Jobgether on behalf of Glean. We are currently looking for a Technical Support Engineer in the United States.

Join a fast-paced, AI-driven company transforming the way teams access and share knowledge. In this role, you’ll be at the forefront of customer success, working closely with global clients to troubleshoot issues, optimize system integrations, and drive exceptional user experiences. You’ll be part of a passionate support team that lives and breathes a customer-first mindset, collaborating across engineering, product, and field teams to continuously improve service quality and product excellence. This is a fully remote opportunity, ideal for professionals who thrive in tech-forward, dynamic environments.

Accountabilities:

• Deliver responsive and high-quality support to global customers, aligned with U.S. East or West business hours.
• Troubleshoot and resolve technical issues across integrations, systems, and end-user platforms, ensuring all SLAs are met or exceeded.
• Guide customers through onboarding new data sources and product features to maximize their platform experience.
• Monitor system health via metrics and dashboards, create remediation plans, and communicate progress with stakeholders.
• Coordinate resolution of alerts and change requests with customer admins and internal teams.
• Draft and contribute to external help articles and internal runbooks to support scalable knowledge sharing.
• Conduct root cause analyses and prepare post-incident documentation for high-impact issues.
• Collaborate with cross-functional teams to recommend product and process improvements based on support trends.

• 3+ years of industry experience with a Bachelor's degree or 1+ year with a Master’s; all seniority levels are welcome to apply.
• Background in technical support, customer success, or professional services, ideally within SaaS or enterprise search platforms.
• Hands-on experience with integrations across SaaS ecosystems and cloud platforms such as AWS, GCP, or Azure.
• Strong communication and project management skills; ability to present professionally to both customers and internal teams.
• Highly organized, detail-oriented, and data-driven with a proactive mindset.
• Proven ability to diagnose and resolve technical problems across a full stack: networking, systems, storage, applications, and end-user environments.
• Fluency in English required; additional languages are a plus.
• Experience with customer-centric documentation and support tooling is a bonus.

• Competitive salary based on location, experience, and seniority level
• Eligibility for equity and variable compensation
• Comprehensive medical, dental, and vision insurance plans
• Generous paid time off and holiday policy
• 401(k) contribution program to support your financial goals
• Home office setup stipend to enhance your remote work environment
• Annual education and wellness stipends to support personal growth
• Inclusive company culture with regular events and virtual engagement
• Daily healthy lunch options (if applicable based on location)

Jobgether is a Talent Matching Platform that partners with companies worldwide to efficiently connect top talent with the right opportunities through AI-driven job matching.
When you apply, your profile goes through our AI-powered screening process designed to identify top talent efficiently and fairly.
🔍 Our AI evaluates your CV and LinkedIn profile thoroughly, analyzing your skills, experience, and achievements.
📊 It compares your profile to the job’s core requirements and past success factors to determine your match score.
🎯 Based on this analysis, we automatically shortlist the 3 candidates with the highest match to the role.
🧠 When necessary, our human team may perform an additional manual review to ensure no strong profile is missed.
The process is transparent, skills-based, and free of bias — focusing solely on your fit for the role.
Once the shortlist is completed, we share it directly with the company that owns the job opening. The final decision and next steps (such as interviews or additional assessments) are then made by their internal hiring team.

Thank you for your interest!

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