German Speaking Customer Support for Music Streaming Platform Department

Patrique Mercier Recruitment is excited to offer a position for a German Speaking Customer Support Representative for a Music Streaming Platform Department. In this vibrant role, you will provide exceptional support to German-speaking users of a popular music streaming service. Your responsibilities will include assisting customers with inquiries, resolving issues, and ensuring a positive user experience. If you love music and are passionate about customer service, this could be the perfect opportunity for you!

Responsibilities

• Deliver high-quality customer support to German-speaking clients via phone, email, and chat.
• Assist users with account management, subscription inquiries, and troubleshooting streaming issues.
• Efficiently handle and resolve customer complaints to ensure satisfaction.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to provide seamless service and address operational concerns.
• Stay informed about music trends, platform features, and industry developments to provide accurate information.

• Fluency in German and English; proficiency in additional languages is a plus.
• Experience in customer support, particularly within the music or entertainment industry.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and a customer-focused attitude.
• Familiarity with CRM systems and proficiency in standard office software.
• A genuine passion for music and understanding of streaming services.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras