Job details

German Speaking Customer Service for Fashion & Apparel Department

Patrique Mercier Recruitment is excited to announce a fantastic opportunity for a German Speaking Customer Service Representative for the Fashion & Apparel Department. In this vibrant role, you will be the point of contact for German-speaking customers, assisting them with inquiries related to fashion products, order management, and returns. Your passion for fashion and commitment to excellent customer service will enhance the shopping experience for our clients. If you are fluent in German and love the world of fashion, we want to hear from you!

Responsibilities

Provide exceptional customer support to German-speaking clients through various communication channels, including phone, email, and chat.
Assist customers with inquiries regarding product availability, sizing, and order status.
Handle returns, exchanges, and complaints professionally, ensuring customer satisfaction.
Document all customer interactions accurately in the CRM system to ensure effective tracking and follow-up.
Stay updated on merchandise, upcoming trends, and promotional events to provide knowledgeable assistance.
Build and maintain strong relationships with customers to foster loyalty and repeat business.

Fluency in German and English; additional languages are a bonus.
Experience in customer service, particularly within the fashion or retail sector, is preferred.
Strong communication skills and a customer-oriented approach.
Detail-oriented with excellent problem-solving abilities.
Familiarity with CRM systems and basic computer applications.
Able to thrive in a fast-paced environment while maintaining a positive attitude.