Dutch Speaking Customer Support for Home Appliances Department

Patrique Mercier Recruitment is excited to announce an opening for a Dutch Speaking Customer Support Representative for our Home Appliances Department. In this role, you will be the primary point of contact for Dutch-speaking customers, providing knowledgeable support and assistance related to our range of home appliances. Your goal will be to ensure customers receive exceptional service, addressing their inquiries and resolving any issues they encounter. If you are passionate about customer service and have a keen interest in home appliances, we invite you to apply!

Responsibilities

• Deliver high-quality customer support to Dutch-speaking clients via phone, email, and chat.
• Assist customers with inquiries related to product features, troubleshooting, and warranty information.
• Efficiently handle customer complaints and provide effective solutions.
• Document all customer interactions accurately in the CRM system.
• Collaborate with internal teams to ensure seamless service delivery and resolve customer issues.
• Stay informed about product knowledge and home appliance trends to provide reliable support.

• Fluency in Dutch and English; knowledge of additional languages is a plus.
• Previous experience in customer support, preferably in the home appliances or retail sector.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and customer-oriented attitude.
• Familiarity with CRM systems and proficiency in standard office software.
• A positive attitude and the ability to work well in a team-oriented environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Great Salary
• Fully Paid Relocation Package ( flight, transfer and hotel )
• Many Extras