Spanish Speaking Customer Service for Online Shopping Platforms Department

Patrique Mercier Recruitment JP is looking for a Spanish-speaking Customer Service Representative for Online Shopping Platforms Department! This exciting opportunity allows you to be part of a dynamic team dedicated to providing outstanding support to customers navigating their online shopping experiences. In this role, you will assist Spanish-speaking clients with inquiries, resolve issues, and ensure a smooth shopping journey. If you are passionate about e-commerce and customer service and enjoy helping others, this position is the perfect fit for you!

This position requires relocation to Greece. Some positions are remote, but inside Greece.

Responsibilities

• Deliver exceptional customer support to Spanish-speaking clients via phone, email, and live chat.
• Assist customers with inquiries related to online products and order processes.
• Resolve issues and complaints professionally while ensuring customer satisfaction.
• Maintain a thorough understanding of the online shopping platform and its functionalities.
• Accurate documentation of customer interactions and resolutions in the existing CRM system.
• Collaborate with team members to improve service quality and address customer feedback.
• Engage in regular training and development sessions to keep up with the latest product offerings.

• Fluent in Spanish, both written and spoken; proficiency in English is a must.
• Strong communication and interpersonal skills focused on providing excellent customer service.
• Able to thrive in a fast-paced environment while managing multiple inquiries.
• Strong problem-solving abilities and attention to detail.
• Previous experience in customer service, particularly in e-commerce or retail, is preferred.
• Familiarity with CRM systems and customer support tools is a plus.
• A positive attitude, enthusiasm for helping others, and a desire to succeed in a team-oriented environment.

• Private Health Insurance
• Training & Development
• Performance Bonus
• 2 Extra Salaries Per Year
• Fully Paid Training
• Good Salary
• Fully Paid Relocation Package within the EU (flight, transfer and hotel)