Associate-Digital Product Management

Associate – Digital Product Management – Conversion Experience Optimization

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

How will you make an impact in this role?

At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways.  Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what’s possible - and we’re proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day 

Become part of the digital transformation and help revolutionize the financial services industry.  

The Associate – Digital Product Management role at American Express is an exciting opportunity for someone who wants to help shape digital experiences for one of the world’s top brands. You will have the opportunity to see how you can make a direct contribution to the success of our company. You will work among high performing engineering, design and product teams to build user-centric solutions to challenging problems. You will enjoy being challenged in a lively, collaborative, diverse and inclusive team environment.

Who is this role for?

You have a passion for User Experience, Data Analysis and/or Digital Product Management and want to specialize in one of these areas

Who will you work with?

You will work with UX researchers, web designers, marketers, engineers, product managers, executives and analytics teams to help define and implement a world-class A/B testing process

What type of work can you expect to do in Digital at American Express?

·    Co-create the US Acquisition Conversion Experience Optimization program vision, strategy, roadmap, and growth opportunities for Small Business

• Create and manage experiments from concept to launch
• Help generate testable hypotheses.
• Ability to reconcile varying needs across customers and partners; assemble the information, assess tradeoffs and risks, gain consensus, make an informed decision, and support that decision with compelling evidence
• Be a passionate advocate for the customer, grounding ideas in data driven solutions by partnering with our customer research team to incorporate user insights and principles throughout the process.

Minimum Qualifications

• Demonstrated interest in digital space and ability to collaborate with technology partners
• Ability to manage many cross functional stakeholders
• Strong analytical, problem-solving/quantitative skills
• Willing to do things differently, experiment, and share fresh perspectives
• Excellent written and verbal communication skills, and ability to present ideas clearly
• Comfortable with constructive conflict
• Prior industry experience in product management would be preferred
• Bachelor’s degree [preferably STEM but not required]

Nice-to-have experience with any of the following:

• Application of scientific method
• Digital experimentation (A/B, multivariate multi-armed bandit, etc…)
• JIRA (or similar)
• Confluence (or similar)
• Data Analysis in Python/R
• SQL: selecting, grouping, and analyzing
• Knowledge of analytical applications like Adobe Analytics
• Programming experience in any language
• Statistics fundamentals
• Behavioral science concepts

In your cover letter, please briefly explain why you are interested in this role. In addition, please list your relevant work experience as it relates to the responsibilities and qualifications for this role. You are encouraged to provide links to see any of your project work. 

Salary Range: $60,000.00 to $110,000.00 annually + bonus + benefits

The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

• Competitive base salaries 
• Bonus incentives 
• 6% Company Match on retirement savings plan 
• Free financial coaching and financial well-being support 
• Comprehensive medical, dental, vision, life insurance, and disability benefits 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

For a full list of Team Amex benefits, visit our Colleague Benefits Site.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.

We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.

US Job Seekers - Click to view the “Know Your Rights” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster