Learner Engagement Operations Specialist
Skills
- Strong attention to detail and quality assurance skills
- Operationally minded with ability to manage multiple tasks and deadlines
- Comfortable learning and using project management and engagement platforms
- Proficient with data preparation and basic reporting
- Effective collaborator across cross-functional teams
Responsibilities
- Coordinate development and on-time delivery of multi-channel learner engagement campaigns across Design, Content, and Lifecycle tasks.
- Perform quality assurance (QA) checks on campaign assets and communications to ensure accuracy and alignment with partner guidelines.
- Prepare and compile data for reporting using existing dashboards and templates to support performance analysis.
- Create and maintain process documentation and runbooks for operational clarity and efficiency.
- Collaborate with cross-functional teams (marketing, product, partner ops) to align engagement activities with strategic priorities.
Education
- Bachelor's degree preferred or equivalent professional experience
- Relevant certifications or coursework in marketing operations or project management are a plus
Benefits
- Access to 2,800+ online certificate and degree programs through the Step Forward tuition program (tuition covered upfront)
- 401(k) plan with company match
- Flexible vacation policy
- Paid family leave
- Comprehensive health care benefits
Average salary estimate
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