Technical Product Analyst

Ingram Content Group (ICG) is hiring a Technical Product Analyst to join our IT team in our LaVergne, TN (greater Nashville area) headquarters. This individual will serve as a bridge between product management and engineering, ensuring that technical execution aligns with product goals. Documents workflows, validates data, and supports development across core product features such as inventory, barcoding, and digital access using systems understanding, expert analytical skills, and technical fluency. Collaborates with cross-functional teams to translate requirements into actionable specifications, maintain technical documentation, and ensure features meet defined conditions of success.

Want to help explore and build new ways to deliver content to the world?

At Ingram, our Technology team is blazing a trail by providing content distribution services to thousands of publishers with key initiatives around business intelligence, machine learning, continuous integration and omnichannel.  We support diverse people and technology that highlights innovation through SaaS platforms, metadata, cloud, and containerization.  Our teams are agile, and emphasize authenticity, creativity, and transparency upon a fact-based foundation. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you are an IT professional who strives to deliver results through collaborative partnerships, understands what drives business, and enjoys working in a connected culture, we can’t wait to meet you!

The ideal candidate will have the following minimum qualifications:

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field, or equivalent practical experience.
• 6 years of experience as a Software Engineer, Technical Analyst, Product Analyst, or similar technical role

We have a preference for:

• Knowledge of SQL, APIs, and data validation in a SaaS or enterprise software environment.
• Knowledge of Agile development processes and collaboration tools (e.g., Jira, Confluence).
• Strong technical literacy and ability to understand complex systems and data flows.
• Proficient in querying, joining, and validating complex datasets using development tools.
• Ability to use REST APIs for testing, integration validation, and troubleshooting (e.g., Postman or similar tools).
• Knowledge of system architecture fundamentals, data flows, and relational database concepts.
• Ability to use scripting languages (JavaScript, Python) to support data validation or process automation.
• Excellent problem-solving and analytical thinking skills.
• Exceptional written and verbal communication, especially in technical documentation.
• Bilingual (English/Spanish) a plus for collaboration with international development team.
• Strong collaboration skills with cross-functional teams (engineering, infrastructure, product).
• Capacity to learn new systems, tools, and technologies quickly.
• Familiarity with Agile/Scrum development processes, sprint workflows, and ticket management tools (Jira).
• Skill in identifying and articulating technical risks, dependencies, and data inconsistencies.
• Working knowledge of data transformation, ETL concepts, or API-based integrations.
• Ability to think logically about system dependencies and user impact of technical changes.
• Strong curiosity and ownership mindset toward improving platform reliability and data integrity.

Key Responsibilities:

• Develops deep functional and technical understanding of product features and workflows to identify areas for improvement.
• Translates complex business and operational requirements into clear functional specifications, user stories, and acceptance criteria.
• Collaborate with Product Managers and engineers to clarify requirements, validate assumptions, and ensure technical alignment.
• Participates in product discovery, sprint planning, and backlog refinement to ensure technical clarity of upcoming work.
• Maintains accurate documentation, including process maps, data flows, and technical references.
• Manages complex integrations between product and partner platforms, ensuring accurate data exchange and workflow reliability.
• Uses developer tools (e.g., Postman, Swagger, browser console) to inspect payloads, test APIs, and verify data transformations.
• Validates acceptance criteria using realistic data examples, mock payloads, or lightweight scripts (Python, SQL, JSON).
• Tracks and communicates development progress, risks, and blockers to the Product Manager and other stakeholders.
• Partners with Product Managers to prepare demonstrations, documentation, and internal presentations of new features.

Hiring Salary Range: $84,895 - $107,643/year. This range represents the anticipated low and high end of the salary for this position. It will be determined by factors including but not limited to:  the applicant’s education, experience, knowledge, skills, and abilities, geographic location, as well as internal equity and alignment with market data.

Perks/Benefits:

• A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans, HSA, Vision, Dental and Health Care FSA.
  • 15 vacation days & 12 sick days accrued annually and 3 personal days
  • 401K match, Life and AD&D, Employee Assistance programs, Group Legal, & more
• Encouraged continued education with our tuition reimbursement program
• Financial and in-kind opportunities to engage with non-profits in your community
  • Company match program for United Way donations
  • Volunteer opportunities and in-kind drives for non-profits throughout the year
• Casual Dress Code & Flexible Schedules (per team)

The world is reading, and Ingram Content Group (“Ingram”) connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram’s services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, Ingram Library Services LLC, Tennessee Book Company LLC, Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd. 

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EOE-Race/Gender/Veterans/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish