Director-Revenue Cycle Services, Patient Financial Services (Specialty Billing)

Director-Revenue Cycle Services, Patient Financial Services (Specialty Billing)

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do. Indiana University Health is seeking individuals who embody these values to join our Revenue Cycle Services leadership team in the role of Director-Revenue Cycle Services, Patient Financial Services (Specialty Billing).

The Director of Revenue Cycle Services – Patient Financial Services (Specialty Billing) is responsible for leading revenue cycle operations of billing and collections for System Health Solutions service lines along with guaranteed vendor accounts, workers’ compensation, retail pharmacy, transplant global services, and international accounts. The Director provides strategic direction, administrative decision-making, and operational leadership to ensure the effective and efficient use of resources. This role is accountable for implementing high-quality, standardized work processes that drive consistent outcomes aligned with national benchmarks. Collaboration with fellow Directors and Executive Directors is essential to ensure cohesive leadership and alignment of standards across the division. Success in this role requires deep subject matter expertise and strong leadership capabilities to effectively manage a complex operational environment.

Other Key Opportunities Include:

• Leading a high-performing team that provides direct support for billing and collections operations, ensuring accuracy, timeliness, and compliance.
• Managing vendor and partner relationships, including oversight, performance evaluation, and budget accountability.
• Collaborating across departments to design and implement strategies that improve total collective effectiveness.
• Partnering closely with the Revenue Cycle Services (RCS) leadership team, particularly the Directors of System Patient Access (SPA) and Directors of Patient Financial Services (PFS)—to execute enterprise-wide strategic initiatives.
• Working in alignment with System Health Services service line leaders and operational teams to drive execution of shared goals and initiatives.
• Championing innovation and continuous improvement to enhance outcomes, while ensuring standardized work processes and consistent performance across teams.
• Driving data-informed decision-making using dashboards, KPIs, and analytics to identify trends, monitor performance, and guide operational improvements.
• Supporting change management efforts related to new technologies, system implementations, or regulatory changes impacting revenue cycle operations.
• Fostering a culture of accountability, collaboration, and professional development within the team and across functional areas

Key Relationships

Key Relationships

Reports to: Revenue Cycle Services Vice-President-Clinical Support Services and Billing Operations

Direct Reports: 5 Managers and 3 Operational Performance Experts/Business Analysts 

Candidate Qualifications

• Bachelor’s degree or equivalent experience is required; advanced degree preferred.
• Requires at least three years of revenue cycle management experience with demonstrated success in leading operational teams.
• Requires demonstrable knowledge of healthcare billing terminology concepts and processes. 
• Requires the ability to plan, allocate, and manage resources effectively to meet performance goals.
• Requires a high level of interpersonal, problem-solving and analytical skills.
• Requires effective written and verbal communication skills, with the ability to engage effectively in both individual and group settings.
• Requires the ability to organize and manage work to achieve performance expectations in a fast-paced environment.
• Requires the ability to promote teamwork, mentor staff, and foster professional development.
• Requires a passionate commitment to continuous performance improvement.
• Ability to collaborate cross-functionally with clinical, operational, and financial stakeholders to support enterprise-wide initiatives.
• Requires ability to manage within the confines of a budget; Proficiency in managing departmental budgets and aligning financial performance with strategic goals preferred.
• Familiarity with healthcare systems and tools such as Allscripts, Brightree, Cerner, SMS, and IDX or similar platforms preferred.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana’s largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation’s healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system’s programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.  IU Health, in partnership with the Indiana University School of Medicine, bring together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.