On-Site Field Service Engineer 2 - Burlington, NC

What if the work you did every day could impact the lives of people you know? Or all of humanity?

At Illumina, we are expanding access to genomic technology to realize health equity for billions of people around the world. Our efforts enable life-changing discoveries that are transforming human health through the early detection and diagnosis of diseases and new treatment options for patients.

Working at Illumina means being part of something bigger than yourself. Every person, in every role, has the opportunity to make a difference. Surrounded by extraordinary people, inspiring leaders, and world changing projects, you will do more and become more than you ever thought possible.

The Onsite Field Service Engineer 2 position will provide on-site customer product support for Illumina's products.

Responsibilities:

• Applies company policies and procedures to resolve a variety of issues.

• Determines a course of action based on guidelines. Modifies processes and methods as required.

• Works on assignments of moderate scope where problem solving requires application of learned techniques.

• Builds productive working relationships internally and externally.

• Provides standard professional guidance and collaborates to resolve mutual problems.

• Works autonomously and receives little instruction on day-to-day work/new assignments.

• Exercises judgment within defined procedures and practices to determine appropriate action.

• Install, upgrade, repair, and maintain instrument systems at customer site.

• Troubleshoot and repair system problems.

• Submit service reports, expense reports, and "Bug" reports in a timely manner.

• Enter work performed in service database in a timely manner.

• Maintain accurate service spares inventory.

• Revise/review SOPs.

• Demonstrated ability to align optical systems.

Listed responsibilities are an essential, but not exhaustive list, of the usual duties associated with the position. Changes to individual responsibilities may occur due to business needs.

Requirements:

• Typically requires a Bachelor’s degree and a minimum of 2 years of related experience; or an advanced degree without experience; or equivalent work experience.

• Must be highly motivated and have problem-solving ability.

• Ability to operate as an independent contributor and as a cooperative member of a team.

• Excellent verbal and written communications skills.

• Biotechnology/Biomedical industry knowledge, or applicable military experience.

• Demonstrated experience using electronic troubleshooting equipment; e.g. DVM, Oscilloscope, etc.

• Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems.

• Technical knowledge of computer hardware, Windows OS, and networking.

• Planning, scheduling, and prioritization skills

The estimated base salary range for the On-Site Field Service Engineer 2 - Burlington, NC role based in the United States of America is: $73,400 - $110,200. Should the level or location of the role change during the hiring process, the applicable base pay range may be updated accordingly. Compensation decisions are dependent on several factors including, but not limited to, an individual’s qualifications, location where the role is to be performed, internal equity, and alignment with market data. Additionally, all employees are eligible for one of our variable cash programs (bonus or commission) and eligible roles may receive equity as part of the compensation package. We offer a wide range of benefits as innovative as our work, including access to genomics sequencing, family planning, health/dental/vision, retirement benefits, and paid time off.

We are a company deeply rooted in belonging, promoting an inclusive environment where employees feel valued and empowered to contribute to our mission. Built on a strong foundation, Illumina has always prioritized openness, collaboration, and seeking alternative perspectives to propel innovation in genomics. We are proud to confirm a zero-net gap in pay, regardless of gender, ethnicity, or race. We also have several Employee Resource Groups (ERG) that deliver career development experiences, increase cultural awareness, and offer opportunities to engage in social responsibility. We are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information. Illumina conducts background checks on applicants for whom a conditional offer of employment has been made. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable local, state, and federal laws. Background check results may potentially result in the withdrawal of a conditional offer of employment. The background check process and any decisions made as a result shall be made in accordance with all applicable local, state, and federal laws. Illumina prohibits the use of generative artificial intelligence (AI) in the application and interview process. If you require accommodation to complete the application or interview process, please contact [email protected]. To learn more, visit: https://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf. The position will be posted until a final candidate is selected or the requisition has a sufficient number of qualified applicants.