Community Manager

Overview

When you join Hines, you will embark on a career journey fueled by vision and guided by leaders who set the standards of our industry. Our legacy is rooted in innovation and excellence, earning us a spot on Fast Company’s esteemed annual list of the World’s Most Innovative Companies, as well as recognition as one of U.S. News & World Report’s Best Companies to Work For in 2024. Discover endless opportunities to grow and make your mark at Hines.

Responsibilities

As a Community Manager for Multifamily with Hines, you will be responsible for managing the daily operations of an assigned property including managing the team members and daily activities, achieving established budgeted financial and operational goals, and ensuring that the operation of the property complies with Hines’s policies and procedures.

• Provides leadership and support to team members, ensuring each role has the tools and resources to meet and/or exceed their expectations.  Promotes a collaborative, team work mindset.

• Provides input into the development of budgets for the property by analyzing and evaluating financial statements, reviewing current and projected marketing information, and accessing operational reports that establish historic and predict performance patterns

• Meets targeted revenues by setting rent rates, ensuring rent and fees are collected and posted in a timely manner, making financial bank deposits, and preparing and reviewing monthly financial status reports

• Approves invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased and ensuring validity of certificates of insurance

• Controls expenditures by staying within the constraints of the approved budget and manages the balance and maintenance of the petty cash fund

• Oversees the lease enforcement process by approving prospective resident applications, renewal leases, conducts periodic apartment inspections, follows proper notice requirements, evicts residents, and collects late fees and other charges as allowable and stated in the terms of the lease

• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and taking appropriate action to resolve and address service issues

• Ensures the property’s maintenance team members comply with the Hines’s standards with respect to responding and completing resident service requests

• Conducts regular property inspections and takes appropriate actions to ensure that the physical aspects of the property, grounds, buildings, and amenities meet established standards for safety, cleanliness, and general appearance and appeal

• Assists in managing the client/owner relationship by meeting with the owners, conducting property tours, providing updates and information about the property’s performance, and responding to owner requests as needed

Qualifications

Minimum Requirements include:

• High school diploma or equivalent from an accredited institution; college degree is a plus
• Two or more years’ experience as a residential community/property manager or leadership role in related industry
• Experience with property management software preferred; Entrata experience a plus
• Experience working on mixed-use developments and/or high-rise projects, including coordination across residential, retail, and office components
• Proven track record in renovation projects, especially in occupied or operational environments a plus
• Background in hospitality-related projects (e.g., hotels, resorts, or food & beverage spaces) is strongly preferred
• Must currently hold or obtain a real estate leasing agent license for the state of IL within 120 days (add to this role in IL)
• Proficiency in Microsoft Office and property management software in order to complete required reports
• Strong customer service orientation
• Excellent verbal and written communication skills
• Work indoors approximately 95% of the time and outdoors 5% of the time 
• Use olfactory, auditory, and visual senses to inspect building and detect emergency alarms 
• On occasion, perform physical inspections of the property which may include climbing up and down stairs or accessing restrictive openings 
• Ability to lift up to 25lbs 
• Though occurrences are rare, be accessible 24 hours a day in case of an emergency and perform on-site operations management during natural disasters 
• Transfer properties and work overtime as business needs deem appropriate 
• Ability to work a flexible schedule including weekends and holidays

Closing

At Hines, we strive for excellence as a leading global real estate investment manager, driven by our by our belief that real estate is fundamentally about people. Our diverse portfolio spans $93.2 billion¹ of assets across such property types as living, office, retail, mixed-use, logistics and life science projects – all designed to enhance value, connection and inspiration. Our strategic approach integrates local expertise with global knowledge, taking calculated risks aligned with our convictions to exceed expectations and tailor solutions to our clients' needs.

While our projects are renowned for enhancing cities and pioneering sustainable practices, we recognize that the true driving force behind Hines' success is our 5,000 dedicated employees in 30 countries who draw on our 65-year history to build the world forward. This is why we prioritize investing in our people, offering comprehensive training, competitive compensation, robust benefits and generous vacation packages. By centering our focus on the growth and wellbeing of our team, we cultivate an inclusive environment where everyone, including our clients, can thrive.

Hines is proud to be named to Fast Company’s prestigious annual list of the World’s Most Innovative Companies for 2024. ¹Includes both the global Hines organization and RIA AUM as of December 31, 2023.

We are an equal opportunity employer and support workforce diversity.

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