Manager, Business Operations

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We are looking for an experienced manager who will lead and develop members of the Business Operations team to deliver on key operational initiatives. Reporting to the Senior Manager of Business Operations, you will help drive strategy, including determining and uncovering opportunities for improvement, and then develop effective and scalable operational processes to ensure a world-class experience for both patients & providers. This role is highly collaborative and cross-functional.

You Will:

Operational Strategy & Execution

• Own daily operational performance across multiple health verticals, ensuring KPIs are consistently met.

• Partner with Product, Medical Affairs, Growth, and Care Operations to eliminate bottlenecks, streamline processes, and elevate the patient and provider experiences.

• Drive projects from problem definition to execution—developing hypotheses, analyzing data, and implementing scalable solutions.

Data Analysis & Insights

• Turn complex datasets into clear, actionable insights that explain performance trends.

• Perform deep-dive analyses on operational, funnel, and clinical data to uncover drivers of conversion, retention, and efficiency.

• Build and maintain Looker dashboards, using SQL and Excel for modeling and forecasting.

Cross-Functional Strategy

• Identify cross-category trends and opportunities, and advocate to cross-functional partners to drive change with enterprise-level impact.

• Serve as a strategic thought partner in shaping initiatives that improve patient and provider experiences and operational scalability.

• Design and measure experiments that advance automation, reduce friction, and deliver measurable business results.

Leadership & Team Development

• Lead and develop a team of 2–3 Operations Analysts through feedback and mentorship.

• Ensure analytical deliverables are accurate, rigorous, and tied to business impact.

• Encourage strategic thinking, helping analysts connect insights to business decisions and KPIs.

You Have:

• 6+ years of experience in strategy and/or consulting roles, preferably at high-growth direct-to-consumer companies

• 3+ years of experience hiring, managing, and developing high performing cross-functional teams

• Skilled at distilling large datasets into structured, story-driven presentations that translate insights into action.

• Outstanding communication and collaboration skills to work effectively across cross-functional teams.

• Proactive and flexible mindset with the ability to identify and address challenges independently and quickly.

• Ability to drive projects forward in an environment that could lean ambiguous.

• Bachelor's degree; MBA preferred.

Our Benefits (there are more but here are some highlights):

• Competitive salary & equity compensation for full-time roles

• Unlimited PTO, company holidays, and quarterly mental health days

• Comprehensive health benefits including medical, dental & vision, and parental leave

• Employee Stock Purchase Program (ESPP)

• 401k benefits with employer matching contribution

• Offsite team retreats

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.