Content Operations Specialist

Hims & Hers is the leading health and wellness platform, on a mission to help the world feel great through the power of better health. We are redefining healthcare by putting the customer first and delivering access to care that is affordable, accessible, and personal, from diagnosis to treatment to delivery. No two people are the same, so we provide access to personalized care designed for results. By normalizing health & wellness challenges and innovating on their solutions, we’re making better health outcomes easier to achieve. 

Hims & Hers is a public company, traded on the NYSE under the ticker symbol “HIMS.” To learn more about the brand and offerings, you can visit hims.com/about and hims.com/how-it-works . For information on the company’s outstanding benefits, culture, and its talent-first flexible/remote work approach, see below and visit www.hims.com/careers-professionals.

About the Role:

We are seeking a Content Operations Specialist to join our Organic Growth team. In this role, you will support us in evolving our content library by building compelling, informational content & experiences to delight our customers for years to come. You will partner closely with SEO, Editorial, Engineering, Design & Product teams to create and scale content across the Hims.com and Forhers.com websites - primarily for the blog, our Hims & Hers apps, and our YouTube channels. This role reports to the Content Operations Manager.

Successful candidates will enjoy rolling up their sleeves and are committed to delivering high-quality web experiences that contribute to organizational success.

This is a temporary, non-permanent position. The Content Operations Specialist will provide temporary backfill support to the Organic Growth team for approximately six months. This is an exciting opportunity to gain hands-on experience in a high-growth company and leader in the health and wellness industry.

You Will:

• Run the production and management of content for the blog and mobile apps. Provide support for storefront page content as directed by the Content Operations Manager.

• Manage weekly QA and publication of new content and implement new features across the content library

• Configure A/B testing to validate content enhancements and optimizations to our websites and mobile apps

• Upload and maintain SKU library

• Perform audits of existing content to record and remove mentions of sunsetted products, images, brand ambassadors, claims, etc.

• Assist with the management of the content architecture and placement of content in the user experience.

• Partner with our Content Management team to grow our CMS as a production tool

You Are:

• Knowledgeable of Contentful or a similar content management system (CMS), with advanced proficiency in content creation, editing, and administration. Able to navigate CMS interfaces, troubleshoot issues, and provide comprehensive training to users at all skill levels.

• Familiar with project management & collaboration tools such as Confluence, JIRA, Slack and Monday.com to track progress, and collaborate with team members effectively.

• Service-oriented. You work quickly and collaboratively on technical projects, and provide an informed perspective on web best practices.

• Motivated to work hard in a fast-paced environment, and enjoy balancing numerous priorities and demands

You Have:

• 2+ years of web publishing and content management experience (WordPress, Contentful)

• Strong understanding of SEO principles

• E-commerce or site merchandising experience

• Excellent written and verbal communication skills

• Attention to detail and commitment to producing high quality work

• Ability to work efficiently in a collaborative, fast paced environment

• Experience with web user experience (UX) is a plus

We are committed to building a workforce that reflects diverse perspectives and prioritizes ethics, wellness, and a strong sense of belonging. If you're excited about this role, we encourage you to apply—even if you're not sure if your background or experience is a perfect match.

Hims considers all qualified applicants for employment, including applicants with arrest or conviction records, in accordance with the San Francisco Fair Chance Ordinance, the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act, and any similar state or local fair chance laws.

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Hims & Hers is committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, please contact us at [email protected] and describe the needed accommodation. Your privacy is important to us, and any information you share will only be used for the legitimate purpose of considering your request for accommodation. Hims & Hers gives consideration to all qualified applicants without regard to any protected status, including disability. Please do not send resumes to this email address.

To learn more about how we collect, use, retain, and disclose Personal Information, please visit our Global Candidate Privacy Statement.