Product Specialist – Plumbing

Our Mission

Be America’s Best home service company by providing care, growth and opportunity ensuring every team member is happy.

Hiller’s 17 locations across 4 states, proudly offers a 100% satisfaction guarantee of high-quality residential home services. With more than 34 years in business, Hiller’s family includes more than 850 Happy Faces, and a fleet of over 600 vehicles.

WHY Join Hiller

At Hiller, we are committed to investing in our employees to help them reach their full potential. Through the development of trade knowledge and soft skills, our employees can succeed in their career AND family goals. With our core value of CARE and standards that define who we are as a company, you will have the opportunity to build a lucrative and rewarding career.

Here are even more reasons to join the Happy Hiller Team!

-            Our Family Owned & Care Culture

-            OUR VALUES

-            Healthy Work/Life Balance

-            Advancement Opportunities

-            401k Plan w/ Company Match

-            Employee Referral Program

-            Regular Performance Reviews

Benefits

Medical, Dental & Vision insurance

Long and Short-term disability

Company paid $50,000 life insurance

Company paid vacation

Paid holidays

Medical Flex Spending accounts – Family care

Position Summary:

To assist in achievement of the company’s strategic objective and annual goals through the delivery of exceptional service and support reflective of Hiller Plumbing Heating Cooling and Electrical (the Company) vision, mission, purpose, and values.

Responsibilities:

-            As Residential Plumbing subject matter expert, oversee all activities relating to researching, updating and deploying Hiller’s product/service offering - 

-            Conduct ongoing market research to maintain awareness of customer needs, market trends and competitor offerings in our served spaces

-            Evaluate product/service additions/improvements and build consensus business case proposals for senior management that result in differentiated value proposition and profitable growth across the Hiller system, to include:

Technician certifications in support of Director of Training

Material and equipment posture, in support of Purchasing

Regulatory assessments covering all Hiller locations

Sequenced launch planning across Hiller system

Provide context for Marketing objectives for product/service offering to include seasonal promotions

Deliver timely tax credit analyses related to product offering

In the context of competitive space, maintain product line profitability by continuously monitoring pricing / proposing adjustments in the face of vendor price or cost structure changes (digital, paper)

Develop and maintain customer-facing price tools in support of Sales/Marketing

Monitor, evaluate and manage vendor inventories and footprint to provide required service levels to operations while minimizing overall system cost

-           Confer with leadership teams to ensure performance according to Hiller standards

-           Support Director of Training on end-user training and training materials related to (Trade).

-           Other projects, duties and ad hoc analyses as assigned.

Position Requirements:

-           High character, unquestioned integrity.  Aligned with Hiller CARE culture

-            Bachelor’s degree in Business, Economics, or related field.

-           Three to five years’ Plumbing trade product management experience with an emphasis on analytics and product launch

-            A determined, detail-oriented individual who is highly analytical, and a critical thinker with strong problem-solving skills and the ability to interpret the user requirements as well as think “out of the box" when addressing the Company’s reporting needs.

-           Ability to engage in active dialogue with enterprise stakeholders and data providers.

-           Self-starter who can work independently, establish priorities and be a strong team player.

-           Superior multi-tasking skills and the ability to work in a fast-paced, often deadline-oriented, and dynamic environment.

-           Versatile, engaged, a self-starter, and analytically driven.

-           Excellent communication skills and the ability to work collaboratively with cross-functional teams.

-           A sound understanding and experience with demonstrated proficiency within the Microsoft Office suite of products.

-           Experience recognizing business problems and developing solutions.

-           Ability to grasp and embrace the strategic vision and values of the Company.

-           Communication skills to effectively interface with cross-functional teams and executives.

-           Strong written and verbal communication skills.

-           Ability to quickly learn new product functionality.

-           Some travel required.  Nashville based.

Physical Requirements:

-           Concentrate for extended periods of time to read, interpret, and compute figures as well as draft correspondence.

-          Visual acuity to read paperwork and computer monitors.

-           Communicate with coworkers, suppliers, vendors, customers, and visitors in a respectful, polite, and friendly manner while being dedicated to independent audit principles, personal integrity and loyalty to supervisors and Company.

Position Specific Standards:

We sincerely thank all applicants in advance for submitting their interest in this position.

Hiller is an EEOC employer.

Applicants will be required to undergo pre-employment drug screens and background checks.

Apply today if you have what it takes to be a part of the industry's best team in the home service industry!