IT Support Specialist
What You Will Be Doing:
As an IT Support Specialist, you will provide frontline technical support, helping employees resolve hardware, software, and network issues quickly and efficiently. This role serves as the first point of contact for IT-related problems, ensuring smooth day-to-day operations. You will report to the IS&T Operations Manager, and this is an onsite role located at our Everett office.
Respond to IT service requests via phone, email, or ticketing systems
Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals
Install, configure, and support operating systems (Windows, macOS, Linux) and applications (Microsoft Office, email clients, collaboration tools)
Assist with password resets, user account provisioning, and access permissions
Record issues, resolutions, and escalate complex problems to higher-level support teams
Provide clear communication and maintain a professional, helpful attitude with end users
Perform routine updates, patches, and preventive maintenance tasks
Required Skills:
5+ years of IT support experience
Technical knowledge: Familiarity with operating systems, networking basics (TCP/IP, DNS, DHCP), and common enterprise applications
Problem-solving skills: Ability to quickly identify issues and apply logical troubleshooting steps
Communication skills: Strong verbal and written communication to explain solutions clearly to non-technical users
Customer service orientation: Patience and empathy when assisting users
Certifications (preferred): CompTIA A+, ITIL Foundation, or Microsoft Certified Desktop Support Technician
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