Utility Billing Specialist

Havenpark Communities was founded on the mission of creating caring communities for both our residents and employees. Havenpark has a portfolio of 80+ communities and more than 25,000 homesites throughout the U.S. We are experiencing intentional and rapid growth by continuously acquiring communities.

At Havenpark Communities, our mission is to make caring communities attainable for responsible residents across America. We acquire, improve, and operate manufactured home communities. You may be asking yourself - what makes us different? It is our culture. Our unique culture is fun, rewarding, and inclusive of all. Our five core values guide our everyday behavior: Respect, Grit, Collaboration, Stewardship, and Boldness.

The Utility Billing Specialist is responsible for overseeing all utility and meter reading functions. In addition, they play a customer service role in supporting our Community Managers by resolving any billing issues and answering any utility billing questions from the residents. This position will work closely with the Billing and Recapture Manager by creating billing and meter read reports monthly.

• Utility Recapture and Billing (~50% of time)
• Identify and troubleshoot problematic meters and other metering equipment.
• Ensure each home has a working meter.
• Review and approve monthly utility billing.
• Detect leaks and assist teams in finding and correcting them.
• Manage utility expenses by submitting sewer leak adjustments and negotiating waste removal contracts.
• Audit utility invoices, including waste removal invoices, to ensure rates are correct.
• Budgeting (~10% of time)
• Assist the Utility Billing Manager with creating annual utility income and expense budgets.
• Monthly budget change request
• Community Support (~40% of time)
• Serve as an account admin for Waterscope.
• Assist field staff by troubleshooting utility billing issues and questions from residents.
• Inspect and audit resident billing information for accuracy.
• Research, interpret, and analyze account history to resolve billing questions on meter readings.
• Serve as the in-house expert for meter reading systems, devices, and software

• Education: You have a bachelor’s degree. A degree in business administration, business management, or business operations is preferred but not required.
• Experience: You have 1+ years’ of experience in multi-family home utility billing. Manufactured home experience is a plus.
• Physical Demands: You can spend long hours sitting while using office equipment, such as computers.
• Skills: You have strong organizational skills and attention to detail. You are able to think critically and are a problem solver. In addition, you have excellent written and verbal communication skills.
• Additional Requirements: You are technologically proficient with MS Office software products and able to learn new programs with ease.

We offer our employees a golden work experience including a competitive salary, comprehensive health benefits, generous PTO, paid holidays, a 401(k) with a 6% company match, and above all infinite opportunities to learn, develop and sharpen their skills. Come be a part of a company that knows what it means to succeed as a team.

It is our policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or veteran status.