Microsoft Office 365 engineer

Location: Remote within Canada or USA
Job Type: Contract (1 year)

Harris is a leading provider of financial management and Customer Information Systems (CIS) software solutions for Public Sector, Schools, Utility, and Healthcare agencies throughout North America. Since 1976, Harris has focused on delivering robust, feature-rich solutions and building long-term relationships with customers, adapting to their evolving needs.

We are seeking an experienced Office 365 Engineer to join our Corporate IT team, with a strong emphasis on Active Directory (AD), Exchange, and automation. This role is responsible for designing, implementing, and maintaining secure identity infrastructure, focusing on AD (on-premises and hybrid), Azure AD (Microsoft Entra ID), identity lifecycle automation, And Exchange (on-premises and hybrid). You will support daily operations and strategic initiatives, collaborating with IT teams to drive improvements in authentication, authorization, and identity governance.

Key Responsibilities

Active Directory & Identity Management

• Architect and manage multi-domain AD forests, including trust relationships, group policies, replication, and domain controller roles.
• Troubleshoot complex AD issues, including account lockouts and delegation challenges.
• Implement granular delegation models and strategies for secure access.
• Lead AD disaster recovery planning and domain controller cleanup.
• Integrate AD with Azure AD (Entra ID) for hybrid identity scenarios.
• Lead migration efforts for AD and Exchange mailboxes, ensuring smooth transitions for new acquisitions.
• Work with identity federation, access control, and integration with protocols such as SAML, OAuth, and OpenID Connect.

Office 365 & Collaboration Platforms

• Provide expert-level support for Office 365 (Exchange (on-premises and online), and Microsoft Entra ID (Azure AD).
• Implement, configure, and maintain Exchange policies, SMTP relay, and email routing configurations.
• Act as a senior support resource for messaging and identity-related escalations and troubleshooting.
• Collaborate with cross-functional teams to meet communication and collaboration needs.

Automation & Scripting

• Develop and maintain scripts for identity provisioning, auditing, and remediation.
• Automate processes such as password resets, group membership management, and compliance reporting.
• Integrate identity systems with HR platforms and provisioning tools.

Required Skills & Experience

• 5+ years of hands-on experience with Active Directory, Azure AD, and Office 365.
• Deep understanding of authentication, authorization, and accounting principles.
• Expertise in identity federation, access control, and integration with protocols such as SAML, OAuth, and OpenID Connect.
• Strong troubleshooting skills for complex identity and access issues.
• Experience with AD migration, federation transitions, and multi-forest integration.
• Advanced scripting and automation skills.
• Solid understanding of ITIL best practices, including incident management, change management, and problem management.
• Experience with Exchange (on-premises and online),
• Ability to create and maintain detailed documentation, including system configurations and SOPs.
• Able to collaborate effectively with various IT teams, with excellent interpersonal and communication skills.

Preferred Qualifications

• Certifications in Office 365 (Microsoft Certified: Microsoft Identity and Access Administrator, and Identity Fundamentals, etc.).
• Experience with managed identities, role-based access control, and identity APIs.
• Experience with other collaboration tools and enterprise software platforms.