Senior Manager of Information Services

HappyCo is a company where people can grow their careers and work with like minded people, with no egos or politics. HappyCo is values driven and offers a flexible, supportive culture. Join HappyCo and Make Work Happy!

HappyCo is seeking a Senior Manager of Information Services to centralize and optimize the management of our SaaS systems and software tools, link data and workflows across departments and systems, and be a catalyst for driving towards AI and automation across the business. As a remote-first company, we rely on a diverse ecosystem of enterprise software to enable collaboration, productivity, and business operations across our distributed teams. This newly created role will consolidate oversight of systems that have historically been managed by various department heads, bringing strategic coordination, governance, and optimization to our technology stack.

Reporting to the Senior Director, Business Transformation and Operations, you will be responsible for managing our portfolio of SaaS applications, ensuring proper provisioning, security, integration, and cost management. You will work cross-functionally with Leadership, department heads, Finance, and People teams to align our systems with business needs and drive adoption of best practices.

• Own the end-to-end lifecycle management of HappyCo's SaaS systems and software tools
• Leveraging HappyCo’s existing Torii solution, update and maintain inventory of all systems, including ownership, licensing, renewals, usage, and integration dependencies
• Evaluate ROI of existing systems, and recommend new systems or consolidation opportunities to improve efficiency and reduce redundancy
• Partner with department heads to understand business needs and ensure systems align with operational requirements

• Partner with Security resources to establish and enforce governance policies for system access, user provisioning, and de-provisioning
• Coordinate with People Team on onboarding and off-boarding processes for hardware and any software not auto-provisioned, to ensure timely access management
• In partnership with Security resources, implement security best practices and compliance requirements across all managed systems
• Serve as the escalation point for access requests and system-related issues

• Manage vendor relationships and serve as primary contact for SaaS providers
• Negotiate contracts, renewals, and pricing with vendors in partnership with Finance and the department leaders who are primary users of each tool
• Optimize license allocation and costs by monitoring usage patterns and rightsizing subscriptions
• Track and manage software budgets across departments

• Identify opportunities to improve workflows through better system integration and automation
• Work with technical teams to implement integrations between systems where beneficial
• Drive adoption of systems and features to maximize ROI
• Develop and maintain documentation, training materials, and support resources in Notion

• Develop a strategic roadmap for HappyCo's information services and SaaS ecosystem
• Stay informed of industry trends and emerging technologies relevant to remote-first operations
• Champion the adoption of emerging AI technologies to improve user experience, streamline processes, and drive innovation across HappyCo's technology ecosystem
• Leverage AI and automation tools to enhance system management and operational efficiency
• Partner with leadership to align technology investments with business objectives

• 6-8 years of experience in IT operations, SaaS management, or related roles
• Proven track record managing enterprise SaaS applications and vendor relationships
• Strong understanding of SaaS licensing models, security, and compliance requirements
• Experience leveraging AI tools to enhance operational efficiency
• Experience working in or supporting remote-first organizations
• Excellent project management and organizational skills
• Strong communication and stakeholder management abilities
• Analytical mindset with experience in cost optimization and ROI analysis

• Experience with and Admin certification for common business systems (e.g., Jira, Notion, Slack, Google Workspace, Salesforce, Gainsight)
• Familiarity with integration platforms and automation tools (e.g., Zapier, Make, N8N)
• Knowledge of information security frameworks and compliance standards
• Background in change management and user adoption strategies

• Complete a comprehensive review and audit of HappyCo's current SaaS systems and software inventory
• Establish relationships with key stakeholders and department heads
• Document current processes for system access, provisioning, and vendor management
• Identify quick wins for cost optimization or process improvement
• Identify existing and potential data relationships between systems that are aligned/or misaligned with HappyCo’s workflow
• Develop a strategic roadmap for information services

• Design, promote and implement governance policies and processes that improve efficiency and security
• Achieve measurable cost savings through license optimization and vendor negotiations
• Improve system adoption and user satisfaction across the organization
• Establish HappyCo as a best-in-class example of SaaS management for remote-first companies
• Be a catalyst for AI and Automation to improve HappyCo internal effectiveness and efficiency
• Build scalable processes that support company growth

About HappyCo 

Founded in 2011, HappyCo (happy.co) builds mobile and cloud solutions to enable real-time property data. Our flagship product suite 'Happy Property’ has more than 5 million units on its platform. 

We’re everyday people with a shared purpose — improving the lives of others. Our team is made up of thinkers, talkers, planners, makers, builders and everything in between. Together, we’re turning our passions into happier communities!  

When customers use our software, their communities get stronger. Our tools empower everyone in multifamily property management to improve their operations and maximize returns, which means they’re building better experiences for their residents. Learn more about our Product Vision here!

Our HappyCo Culture

HappyCo strives to build better communities. So naturally, we are dedicated to making our own community an enjoyable place that allows us do our best work. We’re devoted to building an inclusive, supportive culture that empowers each HappyCo’er to succeed and grow. To learn more about our culture, check out our careers page! 

We Offer:

- Work from anywhere supported by a flexible company culture

- Opportunity to work for one of the fastest growing technology companies in the PropTech industry

- Unlimited vacation time

- Generous paid parental leave

- Competitive and equitable pay, including stock options

- Monthly stipends to support Wellness and Home Office expenses

Find out more about our US Employee Benefits here!

We believe in supporting people to do their best work and thrive, and building a diverse, equitable, and inclusive company is core to our mission. Our goal is to ensure that HappyCo upholds an inclusive environment where all people feel that they are equally respected and valued, whether they are applying for an open position or working at the company. We welcome applicants of any educational background, gender identity and expression, sexual orientation, religion, ethnicity, age, citizenship, socioeconomic status, disability, and veteran status. HappyCo is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures.

A note to Recruitment Agencies: Please don’t reach out to us about our roles -- we’ve got it covered. We don’t accept unsolicited agency resumes and HappyCo is not responsible for any fees related to unsolicited resumes.