Franchise Systems and Compliance Manager

About Hana Group
Hana Group is a global leader in ready-to-eat Pan-Asian cuisine, bringing fresh, chef-crafted sushi and Asian-inspired dishes to customers through our in-store kiosks and food service operations. With a presence in major grocery retailers across the U.S., we’re committed to delivering high-quality food that’s convenient, delicious, and prepared with care. Our culinary teams operate with a passion for food and a dedication to service that drives every customer interaction.

Our Culture
At Hana Group, we believe our people are the heart of our success. We’re proud to foster a diverse and inclusive work environment where team members feel empowered, supported, and inspired to grow. Whether you're rolling sushi, managing a kiosk, or supporting operations behind the scenes, your work makes a real impact on the customer experience and the company’s success. We invest in our employees through hands-on training, leadership development, and clear pathways for career advancement.

Why Join Us
Joining Hana Group means being part of a fast-paced, entrepreneurial company that’s transforming the way people eat. We operate with a focus on food safety, operational excellence, and customer satisfaction, while never losing sight of the people who make it all happen. If you're passionate about food, thrive in dynamic environments, and want to be part of a company that’s growing across the U.S., Hana Group could be the perfect fit for you.

The Franchise Systems and Compliance Manager is instrumental in growing our franchisee base and supporting the company expansion through systems setup and maintenance, internal partnership and compliance administration. The role is focused on FranDash system organization, franchise FDD compliance and communication and problem-solving skills to support a growing franchise network.

Key Competencies

Tech Enabled, Influence, Financial Acumen and Data/Analytics, Planning and Priority setting, Communication and People Leadership

Duties & Responsibilities

• Performs regular audits of leads to ensure accurate and complete information by team
• Ensure franchise candidates are properly disclosed and within the scope of franchise regulations and properly documented
  • Participate and aid in the facilitation of the FDD annual renewal process
• Maintain primary responsibility for the franchise database. Ensure data is entered correctly and completely
  • Identify opportunities for automation of tasks to streamline team performance. Manage users and work with the third-party vendor to update or add functionality to meet business needs
• Prepare franchise agreements for signature and facilitate their return prior to training attendance
• Receives franchisee requests for transfer and facilitates franchisee through documentation process
• Responsible for tracking pending franchisee renewals and receiving franchisee intent to renew
• Receives communication from the franchise operations support team regarding defaults and terminations and provide notice to the franchisees
• Help operations and development identify trends in compliance issues and development gaps
• Assist with training franchisees on the use of franchise database

All corporate positions are required to work onsite at the office on Tuesday, Wednesday and Thursday each week. 

This posting describes the general duties/responsibilities for the position. Other duties may be assigned as needed.

• Bachelor’s degree in Business Administration, Hospitality or 3-5 years of experience in franchise operations, retail, compliance/legal, or administrative support (food industry is a plus)
• Strong analytical and problem-solving skills with excellent attention to detail
  • Ability to multitask and prioritize effectively in a fast-paced environment
  • Effective communication and presentation skills to interpret analytical findings
• Proficient in Microsoft Office Suite and technology based systems
• Encompass the company mission and core values

Salary: $80,000 - $90,000 Annually

Hana Group North America is an Equal Opportunity Employer