Revenue Management Systems Lead

Guardant Health is a leading precision oncology company focused on guarding wellness and giving every person more time free from cancer. Founded in 2012, Guardant is transforming patient care and accelerating new cancer therapies by providing critical insights into what drives disease through its advanced blood and tissue tests, real-world data and AI analytics. Guardant tests help improve outcomes across all stages of care, including screening to find cancer early, monitoring for recurrence in early-stage cancer, and treatment selection for patients with advanced cancer. For more information, visit guardanthealth.com and follow the company on LinkedIn, X (Twitter) and Facebook.

About the Role:

As a Revenue Management Systems Lead, you will be responsible for managing and optimizing the billing processes and systems used by the Screening Reimbursement team at Guardant Health. This role plays a critical part in ensuring accurate and timely billing processes, resolving billing issues, and improving overall efficiency. You'll work closely with cross-functional teams to identify areas for improvement, implement system enhancements, and provide support to end users. The work will require understanding the key performance metrics, prioritization and perseverance to results. Success will be measured by improvements in cash collections, time to collections and reducing operational costs as we scale.

You should have a continuous improvement mindset and passion for enhancing processes & user experience. This role will provide guidance and insights to the leadership team leveraging data, analysis, and process improvements to help us achieve our goals.

Essential Duties and Responsibilities:

• Manage configurations of billing systems, ensuring accurate and efficient billing processes
• Collaborate with stakeholders to identify system enhancement opportunities and implement improvements
• Provide technical support to end users, troubleshoot issues, and resolve billing discrepancies
• Optimize processes and workflows to streamline billing operations
• Conduct system updates and implement new features including testing as needed
• Train and educate team members on system functionalities and best practices including documentation
• Analyze data and generate reports to monitor system performance and identify trends or issues
• Stay up to date with billing industry trends and best practices in billing systems and processes
• Ensure compliance with regulatory requirements and company policies
• Manage user permissions and access
• Partner with cross-functional teams to align process improvements with broader business and system initiatives
• Collaborate with the software team to strategize, drive enhancements and platform integrations leading to improvement in operational efficiencies

• Bachelor's degree
• 5+ years of experience in process improvement, systems administration or similar role
• Proven track record of project execution related to performance improvement
• Solid understanding of insurance billing processes and regulations
• Strong analytical and problem-solving skills
• Attention to detail and a high level of accuracy
• Excellent communication and interpersonal skills
• Ability to work collaboratively in a cross-functional environment
• Experienced with Excel (statistical functions), data visualization tools (example of tools: Power BI, SFDC, Tableau), and capable of presenting data to senior leadership
• Experience with Telcor billing system is highly preferred

Hybrid Work Model: At Guardant Health, we have defined days for in-person/onsite collaboration and work-from-home days for individual-focused time. All U.S. employees who live within 50 miles of a Guardant facility will be required to be onsite on Mondays, Tuesdays, and Thursdays. We have found aligning our scheduled in-office days allows our teams to do the best work and creates the focused thinking time our innovative work requires. At Guardant, our work model has created flexibility for better work-life balance while keeping teams connected to advance our science for our patients.

The US base salary range for this full-time position is $130,730 to $179,780. The range does not include benefits, and if applicable, bonus, commission, or equity. The range displayed reflects the minimum and maximum target for new hire salaries across all US locations for the posted role with the exception of any locations specifically referenced below (if any).

Within the range, individual pay is determined by work location and additional factors, including, but not limited to, job-related skills, experience, and relevant education or training. If you are selected to move forward, the recruiting team will provide details specific to the factors above.

Employee may be required to lift routine office supplies and use office equipment. Majority of the work is performed in a desk/office environment; however, there may be exposure to high noise levels, fumes, and biohazard material in the laboratory environment. Ability to sit for extended periods of time.

Guardant Health is committed to providing reasonable accommodations in our hiring processes for candidates with disabilities, long-term conditions, mental health conditions, or sincerely held religious beliefs. If you need support, please reach out to [email protected]

Guardant Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

All your information will be kept confidential according to EEO guidelines.

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Please visit our career page at: http://www.guardanthealth.com/jobs/