Let’s get started
By clicking ‘Next’, I agree to the Terms of Service
and Privacy Policy, and consent to receive emails from Rise
Jobs / Job page
Bilingual (Spanish) Member Service Representative image - Rise Careers
Job details

Bilingual (Spanish) Member Service Representative

Position Summary

POSITION SUMMARY:

The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries.  Provides information and/or answers questions regarding transactions and all Credit Union products and services.  This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions.  The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.

 

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

 

GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.

Spanish speaking preferred.

 

Position details:

Monday through Friday from 8:30am - 5:15pm, plus 3 out of 4 Saturdays from 9:00am - Noon

Pay range for this hourly position is $19.47 - $22.76/hr with a monthly incentive opportunity and a progressive benefits package. 

Essential Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

  • Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
  • Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
  • Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
  • Ensures confidentiality of member information.
  • Supports a diverse and inclusive work environment.
  • Ensures confidentiality of members account records and account information.  Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
  • Makes weekly outbound service calls to members.
  • Answers member questions or refer members to appropriate departments or supervisors.
  • Assists with member account discrepancies, statement problems, complaints and escalates as necessary.
  • Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.
  • Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.
  • Maintains a satisfactory balancing record.
  • Educates members and staff of the features and benefits of all our products and services.
  • Refers products and services that benefit members to achieve team goals.
  • Accepts and examines checks for endorsements and negotiability.  Determine availability of funds based on regulations and policy.  Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.
  • Processes mail and night deposit transactions.
  • Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.
  • Participates in Opening and Closing procedures.  Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.
  • Complete daily work including balancing and reconciliation of drawer offages.
  • Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up.  Ensure that enough, but not excessive, funds are always on hand .
  • Assists in security procedures.  Has access to and is accountable for office keys and combinations.
  • Balances, maintains, and corrects the coin machine and cash recyclers.
  • Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.
  • Job Requirements/Expectations

    JOB REQUIREMENTS:

  • Interpersonal skills to represent the Credit Union in a positive way.
  • High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. 
  • Thorough knowledge of deposit products and regulations.
  • Accuracy in the handling of cash, recording daily transactions, and attention to detail.
  • Good telephone manners and techniques.
  • Ability to work with minimal direction and exercise sound judgment.
  • Member account problem-solving skills.
  • Proficiency with related computer applications, spreadsheets, word processing, and database applications.
  • Ability to develop and maintain effective working relationships as a cohesive team.
  • High school diploma or the equivalent (i.e. GED).
  • Cash handling, sales, and customer service experience desired.
  • Must be bondable.
  • Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.
  • Reporting Relationship

    Reports to the Vice President/Branch Managers as assigned.

    Supervisory Responsibilities

    This position is not responsible for supervision of other employees.

    Equal Opportunity Employment Statement

    GreenState Credit Union is an EEO/AA Employer. We strongly encourage all individuals to apply for openings with the credit union. #ID

    Average salary estimate

    $43919.5 / YEARLY (est.)
    min
    max
    $40498K
    $47341K

    If an employer mentions a salary or salary range on their job, we display it as an "Employer Estimate". If a job has no salary data, Rise displays an estimate if available.

    Similar Jobs
    Photo of the Rise User
    Posted 4 hours ago

    Provide part-time remote Russian-language online support from anywhere in the U.S., handling straightforward user requests and record updates with paid training provided.

    Photo of the Rise User
    Posted 6 hours ago

    Ingram Content Group seeks a detail-oriented Technical Services Specialist in La Vergne, TN to manage onboarding, basic ILS setups (EDI/ipage/BookMARC), and tier-1 cataloging and processing support for smaller library customers.

    Salud Family Health Hybrid 203 S Rollie Ave, Fort Lupton, CO 80621, USA
    Posted 2 hours ago

    Salud Family Health is hiring a patient-focused Contact Center Agent to manage incoming calls, schedule appointments, and direct patients to the right services at the Fort Lupton clinic.

    Bosch-HomeComfort Hybrid 5005 York Dr, Norman, OK 73069, USA
    Posted 17 hours ago

    Bosch is hiring a Logistics Customer Success Coordinator to manage freight inquiries, claims, order scheduling and billing adjustments while ensuring excellent customer communication and operational compliance.

    Provide front-desk administrative support for Atlanta Colon & Rectal Surgery, managing patient interactions, scheduling, and clerical tasks to ensure smooth clinic operations.

    Photo of the Rise User

    Lead and scale a 40+ person customer success organization to deliver a premium, measurable client experience that maximizes retention and expansion.

    Photo of the Rise User

    Ed Morse Automotive Group is hiring a Savanna-based Service Advisor to manage customer communication, produce accurate service estimates, and maximize parts and service revenue through exceptional customer care.

    Photo of the Rise User

    Northwestern Medicine is looking for a friendly, organized Food Services Customer Service Representative to handle scheduling, registration, and phone support for their nutrition and food services teams.

    Photo of the Rise User

    iRhythm is seeking a detail-oriented Customer Care Advocate to handle high-volume inbound calls, perform benefits investigations, and counsel patients on financial responsibility while documenting interactions in Salesforce in a remote US role.

    Photo of the Rise User
    AccorHotel Hybrid Washington, DC, USA
    Posted 7 hours ago

    Lead the Bell and Door team at Accor's Washington, DC hotel to ensure outstanding guest arrivals, supervise daily operations, and uphold LQA service standards.

    Photo of the Rise User

    Work as a temporary General Clerk II for an SBA-certified Tribal 8(a) company, providing bilingual customer support and data entry for CMS Marketplace verification processes.

    Guidehealth is seeking a remote Customer Service Guide to provide empathetic, multi-channel support for members and providers, resolving claims and eligibility questions while upholding HIPAA and quality standards.

    Photo of the Rise User
    Circles Hybrid No location specified
    Posted 18 hours ago

    Circles is hiring a personable Lifestyle Coordinator to craft memorable experiences and provide exceptional, service-oriented support in a fully remote role.

    MATCH
    Calculating your matching score...
    FUNDING
    SENIORITY LEVEL REQUIREMENT
    TEAM SIZE
    No info
    HQ LOCATION
    No info
    EMPLOYMENT TYPE
    Full-time, onsite
    DATE POSTED
    October 11, 2025
    Risa star 🔮 Hi, I'm Risa! Your AI
    Career Copilot
    Want to see a list of jobs tailored to
    you, just ask me below!