Practice Engineer - AMER
Skills
- Proficiency in at least one modern language (Python, JavaScript/TypeScript, or Ruby).
- Experience building frontend applications with Vue.js or React.
- Familiarity with REST APIs, GraphQL, and integration patterns.
- Experience with Git, GitLab CI/CD and modern DevOps workflows.
- Knowledge of databases such as PostgreSQL or MongoDB.
- Comfort with cloud platforms (GCP or AWS) and containerization (Docker).
- Understanding of SDLC, DevOps, and DevSecOps practices.
- Strong problem-solving, communication, and collaboration skills for remote/async work.
Responsibilities
- Design, build, and maintain journey-enabling platforms, assessment tools, dashboards, and portals for CS and PS teams.
- Develop web applications using modern frontend frameworks and backend languages (Vue.js/React, TypeScript, Python) with secure, well-tested, maintainable code.
- Create and maintain integrations with enterprise systems such as the GitLab API, Salesforce, Gainsight, and Kantata.
- Implement automation to reduce manual effort in service delivery and improve operational efficiency.
- Produce delivery kits, technical artifacts, and documentation to enable adoption and troubleshooting by CX teams.
- Support onboarding, triage, and ongoing improvements for CX Engineering tools and address stakeholder requirements.
- Collaborate with Journey Portfolio Leads and cross-functional CX stakeholders to translate service needs into technical solutions.
Education
- Bachelor's degree in Computer Science, Engineering, or a related field, or equivalent practical experience.
- Willingness to consider candidates with diverse backgrounds and equivalent hands-on experience.
Benefits
- Flexible Paid Time Off and remote-first working model
- Health and wellness benefits and parental leave
- Equity compensation and employee stock purchase plan
- Home office equipment support
- Growth and development fund and learning resources
- Team Member Resource Groups and inclusive culture
Average salary estimate
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