IT Level 3

The IT Level 3 supports and optimizes the company’s back-end infrastructure using advanced tools and platforms. This role involves managing IT systems, automating processes, and ensuring reliable, secure, and scalable technology solutions. Comprehensive training will be provided.

Key Responsibilities:

• Support and advance the company’s back-end infrastructure using tools such as Kaseya, Dark Web monitoring, Rocket Cyber, BullPhish, SaaS Alerts, and various rapid response and penetration testing platforms.
• Comprehensive training will be provided; prior experience with these tools is not mandatory.
• Install, configure, and maintain critical IT environments including Office 365, Google Workspace, Amazon AWS, and Windows Server systems.
• Apply medium to high proficiency in programming languages to automate and modernize IT services and processes.
• Analyze and evaluate diverse IT services to recommend optimal solutions for clients.
• Develop scripts to streamline IT background processes and create training materials for internal staff and clients.
• Optimize and scale purchased hardware and software to meet organizational needs.
• Manage installation, configuration, and maintenance of Email, DNS, Antivirus, Firewall, VPN, remote access, backup, and virtualization platforms.
• Oversee ticketing systems such as Kaseya BMS and maintain troubleshooting documentation using platforms like ITGlue.
• Deliver excellent customer service with strong problem-solving and communication skills.
• Ensure a secure, efficient, and scalable IT infrastructure aligned with the company’s goals.

• Access to top-level technical resources for troubleshooting and feature development.
• Administration experience with Office 365, Google Workspace, and Amazon AWS platforms.
• Proficient in troubleshooting Windows, Linux, macOS, and Windows Server environments.
• Skilled in remote software installation and management.
• Experience in local network administration, including IP addressing.
• Strong customer service skills, ticket management, and documentation creation.
• Administration of email filtering, DNS, and IT security tools.
• Experience managing backup solutions, firewalls, and virtualization software.
• Advanced server and cloud services administration skills.
• Proficiency in programming languages used to automate IT tasks.
• Installation and maintenance of servers and cloud services.
• Familiarity with various network administration software tools.
• Continuous evaluation and improvement of customer-facing applications and services.
• Relevant experience and certifications for the services offered to clients.
• Ability to identify and present sales opportunities.
• Understanding of Kaseya products is a plus but not required.

Schedule: Monday Through Friday 8 am to 5 pm Arizona Time. (GMT -7-00) Mountain Time (US & Canada)

• Competitive pay in US Dollars.
• You'll get to work with some amazing, respected business professionals.
• We really value and encourage input from our team members.
• We offer different payment methods (Zelle, Face Bank, Binance)
• You'll get paid every two weeks
• Birthday and work anniversary celebrations.
• Alliances with many brands grant extra benefits to freelancers.
• Weekly recreation dynamics that foster a healthy work environment.

⚠️ Reminder:  After listing the benefits, be sure to add the disclaimer about the role expectations and client confidentiality (the "Before You Apply" message). This is super important to set clear expectations for candidates and protect our clients. If you need help, just ask your team!

📌 Before You Apply, Please Read:

At Freelance Latin America, we’re excited to connect you with meaningful remote opportunities. However, we want to be clear:

⏰ These are professional roles with set schedules defined by the client.
Consistent availability is expected. You will have a set work schedule determined by the client, and you are expected to be present during those hours.

🤝 You will be part of the client’s team.
You’ll follow their company guidelines, communication practices, and workflows, ensuring seamless collaboration.

📈 KPIs and goals matter.
Your performance will be measured to ensure alignment with client expectations and project objectives.

🧑‍🏫 Training may be required.
You might need to complete training to fully understand your role, tools, and client processes.

🎯 Commitment and responsibility are essential.
We work with clients who rely on your dedication to deliver consistent, high-quality results. This is key to building trust and long-term partnerships.

🚀 Ready to grow your career with us?
Apply only if you are ready to commit, learn, and take ownership of your role.